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Esto ocurre por alguna inconsistencia en su dirección; después de actualizar sus datos sus puntos deberían restablecerse en hasta 24 horas.' },\n  { _id: 'm2', title: 'Pedido retenido por límite de crédito', article: '10884', d2_search_score: 0.74, category: 'PEDIDOS', content: 'Si el pedido queda retenido por exceder el límite de crédito, la consultora deberá ajustar el puntaje del pedido según el crédito disponible o pagar pedidos pendientes para liberar crédito.' },\n  { _id: 'm3', title: 'Unificación ELO Natura y Avon', article: '11002', d2_search_score: 0.66, category: 'MODELO_COMERCIAL', content: 'Con el ELO México, Natura y Avon se unificaron. Los ciclos, el catálogo y la tabla de puntos pasan a ser únicos. Ante conflicto de información, siempre prevalece el contenido que habla específicamente del ELO.' },\n  { _id: 'm4', title: 'Dejar de vender / baja de consultora', article: '10077', d2_search_score: 0.52, category: 'MODELO_COMERCIAL', content: 'Para darse de baja como Consultora de Belleza Natura debe enviar un correo a atencion_consultor@natura.net adjuntando identificación oficial vigente por ambos lados y una carta con el motivo.' },\n  { _id: 'm5', title: 'Plazos de entrega por región', article: '10455', d2_search_score: 0.41, category: 'PEDIDOS', content: 'Los plazos de entrega varían por región. Capital y GBA: 3 a 5 días hábiles. Interior: 5 a 8 días hábiles contados desde la facturación del pedido.' }\n]\nconst MOCK_HISTORY = [\n  { _id: 'h1', pergunta: '¿Cómo actualizo la dirección de una consultora?', resposta: 'Querido Asesor, para actualizar la dirección ingresá en el panel de registro, sección *Datos personales*, y editá el campo Domicilio. El cambio impacta el próximo ciclo.', createdAt: Date.now() - 1080000 },\n  { _id: 'h2', pergunta: '¿Cuántos días demora un reembolso?', resposta: 'Estimado asesor, el reembolso se procesa en hasta **10 días hábiles** después de aprobada la solicitud.', createdAt: Date.now() - 5700000 },\n  { _id: 'h3', pergunta: '¿Qué pasa si el pedido llega incompleto?', resposta: 'Querido Asesor, se debe abrir un reclamo de falta de producto adjuntando el número de pedido y la foto del remito.', createdAt: Date.now() - 93600000 }\n]\nconst MOCK_ANSWER = 'Querido Asesor,\\n\\nSi la consultora visualiza **apenas 1 punto**, casi siempre se debe a una **inconsistencia en su dirección**.\\n\\nPasos a seguir:\\n\\n1. Pedíle que ingrese a *Mi registro* y revise el domicilio completo.\\n2. Que corrija calle, número y código postal.\\n3. Guardar los cambios.\\n\\nDespués de actualizar los datos, **sus puntos deberían restablecerse** automáticamente.\\n\\n> Si pasadas 24 horas el puntaje sigue igual, abrí un ticket para el área comercial.'\n\nconst HELP_MD = 'Soy **NASVI**\\n\\nTu nuevo **copiloto virtual**, listo para acompañarte en cada contacto con nuestras consultoras.\\n\\nEstoy aquí para hacer tu trabajo **más ágil, más seguro y más claro**.\\n\\n¿Cómo lo hago? Muy fácil:\\n\\n- Estoy entrenado con los procesos, protocolos y wikis actualizados de Natura y Avon.\\n- Cuando tengas una duda, yo te doy la respuesta en segundos, sin detener tu atención.\\n- Además, te llevo directo a la fuente oficial en Beedoo, para que siempre tengas información validada.\\n\\nMi misión es que puedas resolver más consultas en el primer contacto, sin errores, y con total confianza.'\n\nconst VOTE = {\n  1: ['No encontré nada útil', 'Sin respuesta o sin relevancia para la consulta'],\n  2: ['Encontré muy poca información', 'Respuesta incompleta o poco relevante'],\n  3: ['Encontré parte de la información', 'Resolvió parcialmente, se requiere buscar más'],\n  4: ['Encontré casi todo lo que buscaba', 'Útil en gran parte, pero con pequeños vacíos'],\n  5: ['Encontré exactamente lo que necesitaba', 'Respuesta clara, completa y satisfactoria']\n}\nconst ORIGENES = [['chat', 'Chat'], ['voz', 'Voz'], ['video', 'Video']]\nconst BEEDOO = { MX: 'https://naturamexico.beedoo.io/wiki/' }\nconst BEEDOO_DEFAULT = 'https://naturalatam.beedoo.io/wiki/'\nconst PROMPT = 'Operador Pergunta :  \\n\\n\"{q}\"\\n\\nContesta en espanol'\n\nfunction esc(s) { return String(s == null ? '' : s).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;') }\nfunction attr(s) { return esc(s).replace(/\"/g, '&quot;') }\nfunction isDemo(d2) { return d2.param('demo') === true }\n// Spanish relative time. d2.fmt.relative follows the browser locale, which in the\n// builder preview is English — the asesor must always read Spanish.\nfunction rel(ts) {\n  const t = typeof ts === 'number' ? ts : Date.parse(ts)\n  if (!t) return ''\n  const m = Math.round((Date.now() - t) / 60000)\n  if (m < 1) return 'recién'\n  if (m < 60) return 'hace ' + m + (m === 1 ? ' minuto' : ' minutos')\n  const h = Math.round(m / 60)\n  if (h < 24) return 'hace ' + h + (h === 1 ? ' hora' : ' horas')\n  const d = Math.round(h / 24)\n  if (d === 1) return 'ayer'\n  if (d < 30) return 'hace ' + d + ' días'\n  return new Date(t).toLocaleDateString('es')\n}\n\nfunction authOf(d2) { try { return d2.auth(d2.params.autenticacion) } catch (e) { return null } }\n// \"known\" = we resolved a real operator record with markets. The builder preview is\n// authenticated but is NOT an operator, so isAuthed alone would strand the market picker.\nfunction known(d2) { if (isDemo(d2)) return true; const u = user(d2); return (u.countries || []).length > 0 }\nfunction user(d2) {\n  if (isDemo(d2)) return MOCK_USER\n  const a = authOf(d2)\n  const em = (a && a.user && a.user.email) || ''\n  if (!em) return {}\n  const ds = d2.data('usuarios')\n  const rows = ds ? ds.records() : []\n  const f = rows.filter(function (r) { return r.email === em })[0]\n  return f || { email: em }\n}\nfunction isEcom(u) { return [].concat(u.user_type || []).indexOf('E-commerce') >= 0 }\nfunction solo(u) { return (u.countries || []).length === 1 }\nfunction regionCodes(d2) {\n  if (isDemo(d2)) return MOCK_REGIONS\n  const ds = d2.data('regiones')\n  return ds ? ds.records().map(function (r) { return r.country_code }).filter(Boolean).sort() : []\n}\nfunction marketOptions(d2, u) {\n  if (!known(d2)) return regionCodes(d2)\n  return isEcom(u) ? regionCodes(d2) : (u.countries || [])\n}\nfunction showSelector(d2, u) { return !known(d2) || isEcom(u) || !solo(u) }\nfunction market(d2, u) {\n  if (known(d2) && !isEcom(u) && solo(u)) return u.countries[0]\n  return d2.state.region || marketOptions(d2, u)[0] || ''\n}\nfunction hits(d2) {\n  if (isDemo(d2)) return d2.state.hits || []\n  const ds = d2.data('faqs')\n  return ds ? ds.records() : []\n}\nfunction bot(d2) { try { return d2.assistant(d2.params.assistant) } catch (e) { return null } }\nfunction answerText(d2) { if (isDemo(d2)) return d2.state.answer || ''; const a = bot(d2); return (a && a.answer) || '' }\nfunction busy(d2) { if (isDemo(d2)) return !!d2.state.busy; const a = bot(d2); return !!(a && a.busy) }\nfunction history(d2) {\n  if (isDemo(d2)) return MOCK_HISTORY\n  const ds = d2.data('historial')\n  return ds ? ds.records() : []\n}\nfunction beedooUrl(mk, article) { return (BEEDOO[mk] || BEEDOO_DEFAULT) + String(article || '') + '/lll' }\n\nfunction card(d2, r, i, mk) {\n  const sc = typeof r.d2_search_score === 'number' ? (r.d2_search_score * 10).toFixed(1) : ''\n  return '<article class=\"src\" data-key=\"' + attr(r._id || i) + '\">'\n    + '<header class=\"src-h\"><h3 class=\"src-t\">' + esc(r.title) + '</h3>'\n    + (sc ? '<span class=\"src-s\">' + esc(sc) + '</span>' : '') + '</header>'\n    + (r.category ? '<span class=\"src-c\">' + esc(r.category) + '</span>' : '')\n    + '<p class=\"src-b\">' + esc(r.content) + '</p>'\n    + (r.article ? '<a class=\"src-l\" href=\"' + attr(beedooUrl(mk, r.article)) + '\" target=\"_blank\" rel=\"noopener\" data-article=\"' + attr(r.article) + '\">contenido en Beedoo</a>' : '')\n    + '</article>'\n}\n\nexport default {\n  css: '*,*::before,*::after{box-sizing:border-box}'\n    + '.app{--cream:rgb(254,251,244);--ink:#162b37;--ink2:rgba(22,43,55,.62);--line:#e3ddd2;--olive:rgb(230,238,189);--ok:rgb(125,230,28);--off:rgb(200,46,0);--accent:var(--acc,#FF6C0E);display:flex;flex-direction:column;height:100%;width:100%;background:var(--cream);color:var(--ink);font:14px/1.55 \"Open Sans\",system-ui,-apple-system,\"Segoe UI\",Roboto,sans-serif;position:relative;overflow:hidden}'\n    + '.hd{flex:none;display:flex;align-items:center;gap:18px;padding:14px 22px;border-bottom:1px solid var(--line);background:#fff}'\n    + '.brand{display:flex;flex-direction:column;line-height:1.15;flex:none}'\n    + '.brand b{font-size:22px;font-weight:700;letter-spacing:.5px}'\n    + '.brand span{font-size:12px;color:var(--ink2)}'\n    + '.chips{display:flex;gap:6px;flex:none}'\n    + '.chip{flex:none;border:0;border-radius:16px;padding:6px 14px;font:600 12px/1 inherit;color:#fff;background:var(--off);cursor:pointer;opacity:.5}'\n    + '.chip[aria-pressed=\"true\"]{background:var(--ok);color:var(--ink);opacity:1}'\n    + '.spacer{flex:1 1 auto;min-width:8px}'\n    + '.mk{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--ink2);flex:none}'\n    + '.mk select{font:inherit;padding:5px 8px;border:1px solid var(--line);border-radius:7px;background:#fff;color:var(--ink)}'\n    + '.lock{flex:none;border:1px solid var(--line);border-radius:7px;padding:5px 10px;font-weight:700;background:#faf6ef}'\n    + '.who{font-size:12px;color:var(--ink2);text-align:right;line-height:1.3;flex:none}'\n    + '.who b{display:block;color:var(--ink);font-size:13px}'\n    + '.ico{flex:none;width:34px;height:34px;padding:0;border-radius:50%;border:1px solid var(--line);background:#fff;color:var(--ink);cursor:pointer;font:700 15px/1 inherit;display:grid;place-items:center}'\n    + '.ico:hover{border-color:var(--accent);color:var(--accent)}'\n    + '.pv{flex:none;background:#fff6e6;border-bottom:1px solid #f0dcb4;color:#7a5a12;font-size:12px;padding:7px 22px}'\n    + '.main{flex:1 1 auto;display:grid;grid-template-columns:minmax(0,1fr) clamp(300px,32%,372px);min-height:0}'\n    + '.left{display:flex;flex-direction:column;min-height:0;padding:20px 22px;gap:14px}'\n    + '.ask label{display:block;font-weight:600;margin-bottom:6px}'\n    + '.q{width:100%;height:96px;resize:none;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);font:inherit}'\n    + '.q:focus{outline:2px solid var(--accent);outline-offset:-1px}'\n    + '.ask-r{display:flex;align-items:center;gap:12px;margin-top:8px}'\n    + '.hint{font-size:12px;color:var(--ink2)}'\n    + '.send{flex:none;margin-left:auto;border:0;border-radius:8px;padding:10px 22px;background:var(--ink);color:#fff;font:600 14px/1 inherit;cursor:pointer}'\n    + '.send:disabled{opacity:.4;cursor:default}'\n    + '.log{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:12px;padding-right:4px}'\n    + '.you{align-self:flex-end;max-width:82%;background:#fff;border:1px solid var(--line);border-radius:12px 12px 2px 12px;padding:10px 14px}'\n    + '.bot{display:flex;gap:10px;max-width:94%}'\n    + '.av{width:34px;height:34px;flex:none;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font:700 13px/1 inherit}'\n    + '.bub{background:var(--olive);border-radius:2px 16px 16px 16px;padding:12px 16px;min-width:0}'\n    + '.bub p{margin:0 0 8px}.bub p:last-child{margin:0}.bub ul,.bub ol{margin:6px 0;padding-left:20px}'\n    + '.bub h1,.bub h2,.bub h3{font-size:15px;margin:8px 0 4px}.bub code{background:rgba(0,0,0,.07);padding:1px 5px;border-radius:4px}'\n    + '.bub blockquote{margin:8px 0;padding-left:10px;border-left:3px solid rgba(22,43,55,.25);color:var(--ink2)}'\n    + '.cur{display:inline-block;width:7px;height:15px;background:var(--ink);vertical-align:-2px;animation:bl .9s steps(2) infinite}'\n    + '@keyframes bl{50%{opacity:0}}'\n    + '.acts{display:flex;gap:8px;margin-top:10px}'\n    + '.act{border:1px solid rgba(22,43,55,.22);background:rgba(255,255,255,.6);border-radius:7px;padding:5px 11px;font:600 12px/1.4 inherit;color:var(--ink);cursor:pointer}'\n    + '.act:hover{border-color:var(--ink)}'\n    + '.empty{margin:auto;text-align:center;color:var(--ink2);max-width:300px;font-size:13px}'\n    + '.empty b{display:block;margin-bottom:8px;opacity:.3}.empty svg{width:34px;height:34px;stroke:currentColor;fill:none;stroke-width:1.6}'\n    + '.err{background:#fff0ef;border:1px solid rgba(255,60,51,.45);color:#b3261e;border-radius:9px;padding:9px 12px;font-size:13px}'\n    + '.right{border-left:1px solid var(--line);background:#fffdf9;display:flex;flex-direction:column;min-height:0}'\n    + '.right h2{margin:0;padding:16px 18px 10px;font-size:11px;letter-spacing:1.3px;text-transform:uppercase;color:var(--ink2)}'\n    + '.srcs{flex:1;min-height:0;overflow:auto;padding:0 16px 16px;display:flex;flex-direction:column;gap:10px}'\n    + '.src{background:#fff;border:1px solid var(--line);border-radius:14px;padding:12px 14px}'\n    + '.src-h{display:flex;gap:10px;align-items:flex-start}'\n    + '.src-t{flex:1;margin:0;font-size:13.5px;font-weight:700;line-height:1.35}'\n    + '.src-s{font-size:19px;font-weight:700;color:var(--accent);line-height:1;flex:none}'\n    + '.src-c{display:inline-block;margin-top:6px;font-size:10px;letter-spacing:.6px;background:#f2ede4;border-radius:5px;padding:2px 7px;color:var(--ink2)}'\n    + '.src-b{margin:8px 0 0;font-size:12.5px;color:var(--ink2);display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden}'\n    + '.src-l{display:inline-block;margin-top:9px;font-size:12px;font-weight:600;color:var(--accent);text-decoration:underline}'\n    + '.ft{flex:none;display:flex;align-items:center;gap:16px;padding:10px 22px;border-top:1px solid var(--line);background:#fff;font-size:12px;color:var(--ink2)}'\n    + '.hist{flex:none;margin-left:auto;border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 14px;font:600 12px/1 inherit;color:var(--ink);cursor:pointer}'\n    + '.hist:hover{border-color:var(--accent);color:var(--accent)}'\n    + '.scrim{position:absolute;inset:0;background:rgba(0,0,0,.44);backdrop-filter:blur(2px);display:grid;place-items:center;z-index:9}'\n    + '.dlg{background:var(--cream);border-radius:20px;box-shadow:0 18px 50px rgba(0,0,0,.28);position:relative;max-width:92%;max-height:88%;display:flex;flex-direction:column}'\n    + '.dlg-h{display:flex;align-items:center;padding:22px 24px 12px}'\n    + '.dlg-h h2{margin:0;font-size:21px;font-weight:700}'\n    + '.x{margin-left:auto;border:0;background:transparent;font:700 20px/1 inherit;color:var(--ink);cursor:pointer;padding:2px 6px}'\n    + '.dlg-b{padding:0 24px 24px;overflow:auto;min-height:0}'\n    + '.w-help{width:660px}'\n    + '.w-hist{width:1000px;height:78%;display:grid;grid-template-columns:290px 1fr;grid-template-rows:auto minmax(0,1fr);gap:14px 18px;padding:0 24px 24px;overflow:hidden}'\n    + '.hlist{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:12px}'\n    + '.hitem{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:transparent;padding:11px 13px;cursor:pointer;font:inherit;color:var(--ink)}'\n    + '.hitem:hover{background:#faf6ef}'\n    + '.hitem[aria-selected=\"true\"]{background:var(--olive)}'\n    + '.hitem b{display:block;font-size:12.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}'\n    + '.hitem span{font-size:11px;color:var(--ink2)}'\n    + '.hdet{overflow:auto;padding-right:6px;display:flex;flex-direction:column;gap:12px}'\n    + '.w-vote{width:700px}'\n    + '.scale{display:flex;gap:11px;margin:4px 0 12px}'\n    + '.dot{flex:none;width:42px;height:42px;padding:0;border-radius:50%;border:1px solid rgba(22,43,55,.35);background:#fff;color:var(--ink);font:700 17px/1 inherit;cursor:pointer}'\n    + '.dot[aria-pressed=\"true\"]{background:var(--ink);color:#fff}'\n    + '.vdesc{min-height:38px;font-size:13px;color:var(--ink2);white-space:pre-line}'\n    + '.vin{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:9px;font:inherit;background:#fff;color:var(--ink)}'\n    + '.vrow{display:flex;align-items:center;gap:12px;margin-top:14px}'\n    + '.tag{font-size:11px;border:1px dashed rgba(22,43,55,.35);border-radius:6px;padding:2px 7px;color:var(--ink2)}'\n    // The app is embedded in an iframe inside the agent desktop, so the usable width\n    // is not the monitor width. Below ~900px the sources column stacks under the chat.\n    + '@media (max-width:900px){'\n    + '.hd{gap:12px;padding:12px 16px}.who{display:none}.brand b{font-size:19px}'\n    + '.left{padding:16px}'\n    + '.main{display:flex;flex-direction:column}'\n    + '.left{flex:1 1 auto;min-height:0}'\n    + '.right{flex:0 0 auto;border-left:0;border-top:1px solid var(--line);max-height:42%}'\n    + '.right h2{padding:10px 16px 6px}'\n    + '.w-hist{width:96vw;grid-template-columns:1fr;grid-template-rows:auto auto minmax(0,1fr)}'\n    + '.w-help,.w-vote{width:94vw}'\n    + '.ft{gap:10px;padding:8px 16px}'\n    + '}',\n\n  render(d2) {\n    const u = user(d2)\n    const mk = market(d2, u)\n    const opts = marketOptions(d2, u)\n    const hs = hits(d2)\n    const ans = answerText(d2)\n    const bz = busy(d2)\n    const ok = known(d2)\n    const marked = d2.lib('marked@12.0.0')\n    const md = function (t) {\n      if (!t) return ''\n      if (!marked) return '<p>' + esc(t).replace(/\\n/g, '<br>') + '</p>'\n      try { return marked.parse(t) } catch (e) { return '<p>' + esc(t) + '</p>' }\n    }\n\n    const selector = showSelector(d2, u)\n      ? '<select class=\"sel\">' + opts.map(function (c) { return '<option value=\"' + attr(c) + '\"' + (c === mk ? ' selected' : '') + '>' + esc(c) + '</option>' }).join('') + '</select>'\n      : '<span class=\"lock\" title=\"Tu usuario está asignado a un solo mercado\">' + esc(mk || '--') + '</span>'\n\n    const conversa = (!d2.state.pregunta && !ans)\n      ? '<div class=\"empty\"><b><svg viewBox=\"0 0 24 24\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3v-5a8 8 0 0 1 8-11h2a8 8 0 0 1 8 5z\" stroke-linejoin=\"round\"/></svg></b>Escribí la duda del cliente y NASVI busca en las wikis por vos.</div>'\n      : (d2.state.pregunta ? '<div class=\"you\">' + esc(d2.state.pregunta) + '</div>' : '')\n        + ((ans || bz)\n          ? '<div class=\"bot\"><div class=\"av\">N</div><div><div class=\"bub\">' + md(ans) + (bz ? '<span class=\"cur\"></span>' : '') + '</div>'\n            + (!bz && ans ? '<div class=\"acts\"><button class=\"act copy\">Copiar</button><button class=\"act vote\">Votar</button></div>' : '')\n            + '</div></div>'\n          : '')\n\n    const fuentes = hs.length\n      ? hs.map(function (r, i) { return card(d2, r, i, mk) }).join('')\n      : '<div class=\"empty\"><b><svg viewBox=\"0 0 24 24\"><path d=\"M14 3H7a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V8z\" stroke-linejoin=\"round\"/><path d=\"M14 3v5h5M9 13h6M9 17h4\" stroke-linecap=\"round\"/></svg></b>Realizá tu consulta para ver las wikis relacionadas aquí.</div>'\n\n    let overlay = ''\n    if (d2.state.panel === 'help') {\n      overlay = '<div class=\"scrim\" data-close><div class=\"dlg w-help\"><div class=\"dlg-h\"><h2>NASVI: El Agente del Agente</h2><button class=\"x\">&#215;</button></div><div class=\"dlg-b bub\" style=\"background:transparent\">' + md(HELP_MD) + '</div></div></div>'\n    } else if (d2.state.panel === 'hist') {\n      const rows = history(d2)\n      const sel = d2.state.hsel || (rows[0] && String(rows[0]._id || 0))\n      const cur = rows.filter(function (r, i) { return String(r._id || i) === String(sel) })[0] || rows[0]\n      overlay = '<div class=\"scrim\" data-close><div class=\"dlg w-hist\"><div class=\"dlg-h\" style=\"grid-column:1/-1;padding:20px 0 0\"><h2>Historial</h2><button class=\"x\">&#215;</button></div>'\n        + '<div class=\"hlist\">' + (rows.length ? rows.map(function (r, i) {\n          const id = String(r._id || i)\n          return '<button class=\"hitem\" data-key=\"' + attr(id) + '\" data-h=\"' + attr(id) + '\" aria-selected=\"' + (id === String(sel) ? 'true' : 'false') + '\"><b>' + esc(r.pergunta) + '</b><span>' + esc(rel(r.createdAt)) + '</span></button>'\n        }).join('') : '<div class=\"empty\" style=\"padding:20px\">Sin consultas todavía.</div>') + '</div>'\n        + '<div class=\"hdet\">' + (cur ? '<div class=\"you\" style=\"align-self:flex-start;max-width:100%\">' + esc(cur.pergunta) + '</div><div class=\"bot\"><div class=\"av\">N</div><div class=\"bub\">' + md(cur.resposta) + '</div></div>' : '') + '</div>'\n        + '</div></div>'\n    } else if (d2.state.panel === 'vote') {\n      const g = d2.state.grade || 0\n      const lab = VOTE[g]\n      overlay = '<div class=\"scrim\" data-close><div class=\"dlg w-vote\"><div class=\"dlg-h\"><h2>¿Qué tan útil fue la respuesta?</h2><button class=\"x\">&#215;</button></div><div class=\"dlg-b\">'\n        + '<div class=\"scale\">' + [1, 2, 3, 4, 5].map(function (n) { return '<button class=\"dot\" data-key=\"' + n + '\" data-g=\"' + n + '\" aria-pressed=\"' + (n === g ? 'true' : 'false') + '\">' + n + '</button>' }).join('') + '</div>'\n        + '<div class=\"vdesc\">' + (lab ? esc(lab[0]) + '\\n' + esc(lab[1]) : '') + '</div>'\n        + '<input class=\"vin\" placeholder=\"Comentarios (opcional)\" value=\"' + attr(d2.state.vcomment || '') + '\"/>'\n        + '<div class=\"vrow\">' + (d2.param('telemetry') ? '' : '<span class=\"tag\">telemetría desactivada — no se guarda</span>') + '<button class=\"send vsend\"' + (g ? '' : ' disabled') + '>Enviar</button></div>'\n        + '</div></div></div>'\n    }\n\n    return '<div class=\"app\" data-ready style=\"--acc:' + attr(d2.param('accent', '#FF6C0E')) + '\">'\n      + '<header class=\"hd\">'\n      + '<div class=\"brand\"><b>NASVI</b><span>Copiloto activo</span></div>'\n      + '<div class=\"chips\">' + ORIGENES.map(function (o) { return '<button class=\"chip\" data-o=\"' + o[0] + '\" aria-pressed=\"' + ((d2.state.origen || 'chat') === o[0] ? 'true' : 'false') + '\">' + o[1] + '</button>' }).join('') + '</div>'\n      + '<div class=\"spacer\"></div>'\n      + '<div class=\"mk\"><span>Mercado</span>' + selector + '</div>'\n      + '<div class=\"who\"><b>' + esc(ok ? (u.name || 'Asesor') : 'Vista previa') + '</b>' + esc(ok ? (u.email || '') : 'operador no identificado') + '</div>'\n      + '<button class=\"ico help\" title=\"Ayuda\">?</button>'\n      + '</header>'\n      + (ok ? '' : '<div class=\"pv\">Vista previa: la sesión actual no corresponde a un operador de Agents Tools, así que el mercado se elige a mano. En el app publicado el mercado sale de <b>countries</b> del usuario.</div>')\n      + '<div class=\"main\">'\n      + '<section class=\"left\">'\n      + '<div class=\"ask\"><label for=\"q\">¿Cuál es la pregunta del cliente?</label>'\n      + '<textarea class=\"q\" id=\"q\" placeholder=\"Escribí la duda tal como te la hizo la consultora…\"' + (bz ? ' disabled' : '') + '></textarea>'\n      + '<div class=\"ask-r\"><span class=\"hint\">Enter envía &middot; Shift+Enter salta línea</span>'\n      + ((ok && !isDemo(d2)) ? '' : '<button class=\"act try\">Probar con una consulta de ejemplo</button>')\n      + '<button class=\"send go\"' + (bz ? ' disabled' : '') + '>' + (bz ? 'Buscando…' : 'Enviar pregunta') + '</button></div></div>'\n      + (d2.state.err ? '<div class=\"err\">' + esc(d2.state.err) + '</div>' : '')\n      + '<div class=\"log\">' + conversa + '</div>'\n      + '</section>'\n      + '<aside class=\"right\"><h2>Fuentes</h2><div class=\"srcs\">' + fuentes + '</div></aside>'\n      + '</div>'\n      + '<footer class=\"ft\">'\n      + '<span>' + (d2.state.duracion ? (d2.state.duracion / 1000).toFixed(1) + ' s' : '--') + '</span>'\n      + '<span>' + hs.length + ' fuentes</span>'\n      + '<span>Mercado ' + esc(mk || '--') + '</span>'\n      + (isDemo(d2) ? '<span class=\"tag\">demo</span>' : '')\n      + (d2.param('telemetry') ? '' : '<span class=\"tag\">telemetría off</span>')\n      + '<button class=\"hist\">Historial</button>'\n      + '</footer>'\n      + overlay\n      + '</div>'\n  },\n\n  mounted(d2) {\n    const r = d2.data('regiones'); if (r) r.refresh()\n    const h = d2.data('historial'); if (h) h.refresh()\n\n    const demo = async function (q, t0) {\n      d2.setState({ busy: true, answer: '', hits: [] })\n      await new Promise(function (res) { setTimeout(res, 450) })\n      d2.setState({ hits: MOCK_FAQS })\n      let i = 0\n      await new Promise(function (done) {\n        const id = setInterval(function () {\n          i += 4\n          d2.state.answer = MOCK_ANSWER.slice(0, i)\n          if (i >= MOCK_ANSWER.length) { clearInterval(id); done() }\n        }, 16)\n        d2.onUnmount(function () { clearInterval(id) })\n      })\n      d2.setState({ busy: false, duracion: Date.now() - t0 })\n    }\n\n    const persist = async function (q) {\n      const u = user(d2)\n      const mk = market(d2, u)\n      const mon = d2.data('historial')\n      if (mon) await mon.create({\n        email: u.email, name: u.name, pergunta: q, resposta: answerText(d2),\n        country: mk, origen: d2.state.origen || 'chat',\n        duracion: d2.state.duracion, user_type: isEcom(u) ? 'ecommerce' : undefined\n      })\n      const ev = d2.data('eventos')\n      if (ev) await ev.create({ event: 'assistant_ask', email: u.email, nome: u.name, country: mk, payload: { article: (hits(d2)[0] || {}).article } })\n    }\n\n    const ask = async function () {\n      const el = d2.$('.q')\n      if (!el) return\n      const q = (el.value || '').trim()\n      if (!q) return\n      const t0 = Date.now()\n      el.value = ''\n      d2.setState({ pregunta: q, err: '', duracion: 0, grade: 0, vcomment: '' })\n      if (isDemo(d2)) { await demo(q, t0); return }\n      try {\n        const u = user(d2)\n        const ds = d2.data('faqs')\n        if (!ds) throw new Error('El parámetro \"faqs\" no está conectado a un dataset.')\n        const mk = market(d2, u)\n        if (!mk) throw new Error('No hay mercado seleccionado.')\n        ds.filter({ ecommerce: isEcom(u) ? true : { nin: [true] }, busca: q, country: mk })\n        await ds.refresh()\n        const rows = ds.records()\n        d2.setState({ hits: rows })\n        const a = bot(d2)\n        if (!a) throw new Error('El parámetro \"assistant\" no está conectado.')\n        await a.ask(PROMPT.replace('{q}', q), { context: JSON.stringify(rows) })\n        d2.state.duracion = Date.now() - t0\n        if (d2.param('telemetry')) await persist(q)\n      } catch (e) {\n        d2.state.err = 'No se pudo completar la búsqueda: ' + String((e && e.message) || e)\n      }\n    }\n\n    // Preview affordance: the builder preview has no operator session and no way to type,\n      // so this seeds a real query to exercise the live search end to end.\n      d2.on('.try', 'click', function () {\n      const el = d2.$('.q')\n      if (el) el.value = 'La consultora tiene apenas un punto y no se actualiza, ¿qué hago?'\n      ask()\n    })\n    d2.on('.go', 'click', ask)\n    d2.on('.q', 'keydown', function (e) { if (e.key === 'Enter' && !e.shiftKey) { e.preventDefault(); ask() } })\n    d2.on('.chip', 'click', function (e, el) { d2.state.origen = el.dataset.o })\n    d2.on('.sel', 'change', function (e, el) { d2.state.region = el.value })\n    d2.on('.help', 'click', function () { d2.state.panel = 'help' })\n    d2.on('.hist', 'click', function () { d2.state.panel = 'hist' })\n    d2.on('.vote', 'click', function () { d2.setState({ panel: 'vote', grade: 0, vcomment: '' }) })\n    d2.on('.x', 'click', function () { d2.state.panel = null })\n    d2.on('.scrim', 'click', function (e, el) { if (e.target === el) d2.state.panel = null })\n    d2.on('.hitem', 'click', function (e, el) { d2.state.hsel = el.dataset.h })\n    d2.on('.dot', 'click', function (e, el) { d2.state.grade = Number(el.dataset.g) })\n    d2.on('.vin', 'input', function (e, el) { d2.state.vcomment = el.value })\n    d2.on('.src-l', 'click', function (e, el) {\n      if (!d2.param('telemetry')) return\n      const ev = d2.data('eventos'); const u = user(d2)\n      if (ev) ev.create({ event: 'wiki_view', email: u.email, nome: u.name, country: market(d2, u), payload: { article: el.dataset.article } })\n    })\n    d2.on('.vsend', 'click', async function () {\n      const g = d2.state.grade\n      if (!g) return\n      if (d2.param('telemetry')) {\n        const u = user(d2); const mk = market(d2, u)\n        const payload = { message: d2.state.pregunta, answer: answerText(d2), grade: g, comment: d2.state.vcomment || '' }\n        const ev = d2.data('eventos')\n        if (ev) {\n          await ev.create({ event: 'voting', email: u.email, nome: u.name, country: mk, payload: payload })\n          if (g === 1) await ev.create({ event: 'answer_not_found', email: u.email, nome: u.name, country: mk, payload: payload })\n        }\n        const enc = d2.data('encuestas')\n        if (enc) await enc.create({ country: mk, email: u.email, reaction: g >= 4 ? 'like' : 'dislike', comments: d2.state.vcomment || '' })\n      }\n      d2.setState({ panel: null })\n    })\n    d2.on('.copy', 'click', function (e, el) {\n      const t = answerText(d2)\n      if (!t) return\n      try { navigator.clipboard.writeText(t) } catch (err) { }\n      el.textContent = 'Copiado'\n      setTimeout(function () { try { el.textContent = 'Copiar' } catch (e2) { } }, 1400)\n    })\n    d2.on(document, 'keydown', function (e) { if (e.key === 'Escape' && d2.state.panel) d2.state.panel = null })\n\n    // In demo mode the screen self-populates, so a fresh preview already shows the\n    // answered state (and the Votar action) without anyone having to type.\n    if (isDemo(d2) && !d2.state.pregunta) {\n      setTimeout(function () {\n        const el = d2.$('.q')\n        if (el && !d2.state.pregunta) {\n          el.value = 'La consultora tiene apenas un punto y no se actualiza, ¿qué hago?'\n          ask()\n        }\n      }, 250)\n    }\n  },\n\n  updated(d2) {\n    const log = d2.$('.log')\n    if (log) log.scrollTop = log.scrollHeight\n  }\n}\n"}},"demo":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"demo"}}}},"telemetry":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"telemetry"}}}},"assistant":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"assistant"}}}},"faqs":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"faqs"}}}},"usuarios":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"usuarios"}}}},"regiones":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"regiones"}}}},"historial":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"historial"}}}},"eventos":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"eventos"}}}},"encuestas":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"encuestas"}}}},"autenticacion":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"autenticacion"}}}},"accent":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"accent"}}}}}}}}}},{"_id":"6a8c98562073c0d5a8cf739f","component":"data2-core-types@Component","system":"645b823726c1280637133f0e","params":{"extends":"data2-core-primitives@Block","component":"FaqOperadorV3","package":"natura","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"// FaqOperadorV3 — NASVI copilot, hybrid retrieval over three corpora.\n//\n// Measured 24/08/2026, same session, same call shape:\n//   mx-beedoo-faqs   (373 rows) — vector index WORKS   (scores .73-.77, relevant)\n//   beedoo-faqs      (671 rows) — vector index BROKEN  (0 hits, sometimes 2 stale ones)\n//   faqs (curated) (1620 rows)  — vector index WORKS   (scores .75-.78, relevant)\n// All three have d2_embedding on 100% of rows (verified with an $exists control), so the\n// embeddings are fine and only the beedoo INDEX was never provisioned. Keyword search over\n// beedoo reaches all 671, so we run it alongside and let the ranking sort it out.\n//\n// beedoo-faqs is 100% country=AR, so PE/CO/CL/EC operators get nothing from it — the curated\n// `faqs` table is what carries their markets (PE 271, CO 259, CL 19, EC 8).\n//\n// MX runs on its own wiki corpus today. When the bases merge, turn `mxBaseSeparada` off and\n// MX falls back to the shared corpus with no code change.\n\nconst MOCK_USER = { name: 'Ana Gomez', email: 'ana.gomez@natura.net', countries: ['AR', 'MX'], user_type: ['Standard'], role: 'agent' }\nconst MOCK_REGIONS = ['AR', 'CL', 'CO', 'EC', 'MX', 'PE']\nconst MOCK_ROWS = [\n  { _id: 'm1', title: 'Reglas de crédito ELO', article: '10231', category: 'MODELO_COMERCIAL', origen: 'wiki', sv: 0, sk: 0.82, sf: 0, content: 'El límite de crédito se asigna según el historial de pagos de la consultora. Si el pedido excede el límite disponible, queda retenido hasta que se ajuste el puntaje o se regularicen pagos pendientes.' },\n  { _id: 'm2', title: 'PLAZOS DE ENTREGA DE PEDIDOS ELO', category: 'PEDIDOS', origen: 'faq', sv: 0, sk: 0, sf: 0.76, content: 'Los plazos de entrega se cuentan desde la facturación del pedido y varían por región y por tipo de ciclo.' },\n  { _id: 'm3', title: '2. Asignación de Límites', article: '10884', category: 'PEDIDOS', origen: 'wiki', sv: 0, sk: 0.71, sf: 0, content: 'La asignación de límites se revisa cada ciclo. Consultoras con historial positivo pueden solicitar ampliación a través de su Gerente de Negocio.' },\n  { _id: 'm4', title: '33. Crédito y Pagos', article: '11002', category: 'PEDIDOS', origen: 'wiki', sv: 0.61, sk: 0.55, sf: 0, content: 'Los pagos aplicados restablecen el límite de crédito en hasta 48 horas hábiles después de acreditados.' }\n]\nconst MOCK_HISTORY = [\n  { _id: 'h1', pergunta: '¿Cómo actualizo la dirección de una consultora?', resposta: 'Querido Asesor, ingresá en el panel de registro, sección *Datos personales*, y editá el campo Domicilio.', createdAt: Date.now() - 1080000 },\n  { _id: 'h2', pergunta: '¿Cuántos días demora un reembolso?', resposta: 'Estimado asesor, hasta **10 días hábiles** después de aprobada la solicitud.', createdAt: Date.now() - 5700000 }\n]\nconst MOCK_ANSWER = 'Querido Asesor,\\n\\nEl **límite de crédito** se asigna según el historial de pagos de la consultora.\\n\\nSi el pedido quedó retenido:\\n\\n1. Verificá el crédito disponible en el panel.\\n2. Ajustá el puntaje del pedido, **o** regularizá pagos pendientes.\\n3. El límite se restablece en hasta **48 horas hábiles** tras acreditarse el pago.\\n\\n> Para ampliación de límite, la consultora debe hablar con su Gerente de Negocio.'\n\nconst HELP_MD = 'Soy **NASVI**\\n\\nTu nuevo **copiloto virtual**, listo para acompañarte en cada contacto con nuestras consultoras.\\n\\nEstoy aquí para hacer tu trabajo **más ágil, más seguro y más claro**.\\n\\n¿Cómo lo hago? Muy fácil:\\n\\n- Estoy entrenado con los procesos, protocolos y wikis actualizados de Natura y Avon.\\n- Cuando tengas una duda, yo te doy la respuesta en segundos, sin detener tu atención.\\n- Además, te llevo directo a la fuente oficial en Beedoo, para que siempre tengas información validada.\\n\\nMi misión es que puedas resolver más consultas en el primer contacto, sin errores, y con total confianza.'\n\nconst VOTE = {\n  1: ['No encontré nada útil', 'Sin respuesta o sin relevancia para la consulta'],\n  2: ['Encontré muy poca información', 'Respuesta incompleta o poco relevante'],\n  3: ['Encontré parte de la información', 'Resolvió parcialmente, se requiere buscar más'],\n  4: ['Encontré casi todo lo que buscaba', 'Útil en gran parte, pero con pequeños vacíos'],\n  5: ['Encontré exactamente lo que necesitaba', 'Respuesta clara, completa y satisfactoria']\n}\nconst ORIGENES = [['chat', 'Chat'], ['voz', 'Voz'], ['video', 'Video']]\nconst BEEDOO = { MX: 'https://naturamexico.beedoo.io/wiki/' }\nconst BEEDOO_DEFAULT = 'https://naturalatam.beedoo.io/wiki/'\nconst PROMPT = 'Operador Pergunta :  \\n\\n\"{q}\"\\n\\nContesta en espanol'\nconst STOP = ['para', 'como', 'pero', 'este', 'esta', 'esto', 'esos', 'esas', 'tiene', 'tienen', 'hacer', 'puede', 'puedo', 'donde', 'cuando', 'cual', 'cuales', 'sobre', 'todos', 'todas', 'desde', 'hasta', 'entre', 'porque', 'tambien', 'solo', 'tener', 'hace', 'hago', 'debe', 'deben', 'sera', 'seran', 'consultora', 'consultor', 'asesor', 'natura', 'avon', 'favor', 'quiero', 'necesito', 'pregunta', 'cliente']\n\nfunction esc(s) { return String(s == null ? '' : s).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;') }\nfunction attr(s) { return esc(s).replace(/\"/g, '&quot;') }\nfunction isDemo(d2) { return d2.param('demo') === true }\nfunction norm(s) { return String(s == null ? '' : s).toLowerCase().normalize('NFD').replace(/[̀-ͯ]/g, '') }\nfunction settle(ms) { return new Promise(function (r) { setTimeout(r, ms) }) }\n\nconst FOLD = { a: '[aáàâä]', e: '[eéèêë]', i: '[iíìîï]', o: '[oóòôö]', u: '[uúùûü]', n: '[nñ]', c: '[cç]' }\nfunction rxOf(t) { let o = ''; for (let i = 0; i < t.length; i++) { o += FOLD[t[i]] || t[i] } return o }\n\nfunction termsOf(q) {\n  const raw = norm(q).replace(/[^a-z0-9\\s]/g, ' ').split(/\\s+/)\n  const seen = {}, out = []\n  for (let i = 0; i < raw.length; i++) {\n    const w = raw[i]\n    if (w.length < 4 || STOP.indexOf(w) >= 0 || seen[w]) continue\n    seen[w] = 1; out.push(w)\n    if (out.length >= 8) break\n  }\n  return out\n}\n\n// context is specific (30+ values) -> strong signal. category has only 7 values, one covering\n// 199 docs, so a hit there must stay cheap or it drowns the canonical document.\nfunction kwScore(doc, ts) {\n  if (!ts.length) return 0\n  const t = norm(doc.title), c = norm(doc.content)\n  const xc = norm(doc.context), xg = norm(doc.category)\n  let ht = 0, hc = 0, hxc = 0, hxg = 0\n  for (let i = 0; i < ts.length; i++) {\n    if (t.indexOf(ts[i]) >= 0) ht++\n    if (xc.indexOf(ts[i]) >= 0) hxc++\n    if (xg.indexOf(ts[i]) >= 0) hxg++\n    if (c.indexOf(ts[i]) >= 0) hc++\n  }\n  return Math.min(1, (ht * 3 + hxc * 3 + hxg + hc) / (ts.length * 6))\n}\n\nfunction excerptOf(content, ts, max) {\n  const c = String(content || '')\n  if (c.length <= max) return c\n  const n = norm(c)\n  let pos = -1\n  for (let i = 0; i < ts.length; i++) { const p = n.indexOf(ts[i]); if (p >= 0 && (pos < 0 || p < pos)) pos = p }\n  if (pos < 0) return c.slice(0, max) + '…'\n  const start = Math.max(0, pos - Math.floor(max * 0.3))\n  const end = Math.min(c.length, start + max)\n  return (start > 0 ? '…' : '') + c.slice(start, end) + (end < c.length ? '…' : '')\n}\n\nfunction authOf(d2) { try { return d2.auth(d2.params.autenticacion) } catch (e) { return null } }\nfunction user(d2) {\n  if (isDemo(d2)) return MOCK_USER\n  const a = authOf(d2)\n  const em = (a && a.user && a.user.email) || ''\n  if (!em) return {}\n  const ds = d2.data('usuarios')\n  const rows = ds ? ds.records() : []\n  return rows.filter(function (r) { return r.email === em })[0] || { email: em }\n}\nfunction known(d2) { if (isDemo(d2)) return true; return (user(d2).countries || []).length > 0 }\nfunction isEcom(u) { return [].concat(u.user_type || []).indexOf('E-commerce') >= 0 }\nfunction solo(u) { return (u.countries || []).length === 1 }\nfunction regionRows(d2) { const ds = d2.data('regiones'); return ds ? ds.records() : [] }\nfunction regionCodes(d2) {\n  if (isDemo(d2)) return MOCK_REGIONS\n  return regionRows(d2).map(function (r) { return r.country_code }).filter(Boolean).sort()\n}\nfunction regionIdOf(d2, code) {\n  const r = regionRows(d2).filter(function (x) { return x.country_code === code })[0]\n  return r ? r._id : null\n}\nfunction marketOptions(d2, u) { if (!known(d2)) return regionCodes(d2); return isEcom(u) ? regionCodes(d2) : (u.countries || []) }\nfunction showSelector(d2, u) { return !known(d2) || isEcom(u) || !solo(u) }\nfunction market(d2, u) {\n  if (known(d2) && !isEcom(u) && solo(u)) return u.countries[0]\n  return d2.state.region || marketOptions(d2, u)[0] || ''\n}\nfunction bot(d2) { try { return d2.assistant(d2.params.assistant) } catch (e) { return null } }\nfunction answerText(d2) { if (isDemo(d2)) return d2.state.answer || ''; const a = bot(d2); return (a && a.answer) || '' }\nfunction busy(d2) { if (isDemo(d2)) return !!d2.state.busy; const a = bot(d2); return !!(a && a.busy) }\nfunction history(d2) { if (isDemo(d2)) return MOCK_HISTORY; const ds = d2.data('historial'); return ds ? ds.records() : [] }\nfunction beedooUrl(mk, article) { return (BEEDOO[mk] || BEEDOO_DEFAULT) + String(article || '') + '/lll' }\n\n// MX still runs on its own wiki corpus. Flip `mxBaseSeparada` off when the bases merge.\nfunction usaBaseMx(d2, mk) {\n  return mk === 'MX' && d2.param('mxBaseSeparada', true) !== false && !!d2.data('faqsMx')\n}\n\nfunction curadaToRow(r) {\n  const cat = (r.categoria_lookup && r.categoria_lookup.es_title) ? r.categoria_lookup.es_title\n    : (Array.isArray(r.categoria) ? r.categoria.join(', ') : (r.categoria || ''))\n  return {\n    _id: r._id, origen: 'faq',\n    title: r.title || r.label || '(sin título)',\n    content: r.answer || r.description || '',\n    context: r.context || '', category: cat, article: null,\n    sv: 0, sk: 0, sf: typeof r.d2_search_score === 'number' ? r.d2_search_score : 0.5\n  }\n}\n\nasync function retrieve(d2, q, mk, ecom) {\n  const ts = termsOf(q)\n  const mxMode = usaBaseMx(d2, mk)\n  const diag = { terms: ts, corpus: mxMode ? 'MX' : 'compartido', wikiVec: 0, wikiTxt: 0, faqVec: 0, chars: 0 }\n  const byId = {}\n\n  const wikiH = mxMode ? d2.data('faqsMx') : d2.data('faqs')\n  const w = wikiH && wikiH.raw\n\n  // ---- wiki corpus ----------------------------------------------------------\n  if (w) {\n    // the MX table has no country/ecommerce/context/category columns\n    const baseVec = mxMode ? {} : (function () { const b = { ecommerce: ecom ? true : { nin: [true] } }; if (mk) b.country = mk; return b })()\n    const scopeKw = mxMode ? {} : (function () { const b = { ecommerce: ecom ? true : { $nin: [true] } }; if (mk) b.country = mk; return b })()\n\n    try {\n      w.filter(baseVec)\n      await settle(350)\n      const vres = await w.semanticSearch({ query: q, options: { score: true, limit: 15 } })\n      const vrows = (vres && vres.data) || []\n      diag.wikiVec = vrows.length\n      for (let i = 0; i < vrows.length; i++) {\n        const r = vrows[i]\n        byId[r._id] = { _id: r._id, origen: 'wiki', title: r.title, content: r.content, article: r.article, category: r.category || '', context: r.context || '', sv: typeof r.d2_search_score === 'number' ? r.d2_search_score : 0.5, sk: 0, sf: 0 }\n      }\n    } catch (e) { diag.wikiVecError = String((e && e.message) || e) }\n\n    if (ts.length) {\n      // `find` has NO relevance ordering, so one $or capped at N buries the canonical title\n      // match behind hundreds of incidental content matches. Two passes, separate budgets.\n      const orsHi = [], orsLo = []\n      for (let i = 0; i < ts.length; i++) {\n        const rx = rxOf(ts[i])\n        orsHi.push({ title: { $regex: rx, $options: 'i' } })\n        if (!mxMode) orsHi.push({ context: { $regex: rx, $options: 'i' } })\n        orsLo.push({ content: { $regex: rx, $options: 'i' } })\n        if (!mxMode) orsLo.push({ category: { $regex: rx, $options: 'i' } })\n      }\n      try {\n        w.filter({})\n        await settle(200)\n        const qHi = Object.assign({ $or: orsHi, $limit: 60 }, scopeKw)\n        const qLo = Object.assign({ $or: orsLo, $limit: 60 }, scopeKw)\n        const pair = await Promise.all([w.find(qHi), w.find(qLo)])\n        const hi = (pair[0] && (pair[0].data || pair[0])) || []\n        const lo = (pair[1] && (pair[1].data || pair[1])) || []\n        diag.wikiTxt = ((pair[0] && pair[0].total) || hi.length) + ((pair[1] && pair[1].total) || lo.length)\n        const rows = hi.concat(lo)\n        for (let i = 0; i < rows.length; i++) {\n          const r = rows[i]\n          const s = kwScore(r, ts)\n          if (byId[r._id]) byId[r._id].sk = s\n          else byId[r._id] = { _id: r._id, origen: 'wiki', title: r.title, content: r.content, article: r.article, category: r.category || '', context: r.context || '', sv: 0, sk: s, sf: 0 }\n        }\n      } catch (e) { diag.wikiTxtError = String((e && e.message) || e) }\n    }\n  } else { diag.wikiError = 'corpus de wikis no conectado' }\n\n  // ---- curated FAQ corpus (working vector index, covers every market) --------\n  const curH = d2.data('faqsCuradas')\n  const c = curH && curH.raw\n  if (c) {\n    try {\n      const rid = regionIdOf(d2, mk)\n      c.filter(rid ? { region: rid } : {})\n      await settle(350)\n      const fres = await c.semanticSearch({ query: q, options: { score: true, limit: 10 } })\n      const frows = (fres && fres.data) || []\n      diag.faqVec = frows.length\n      for (let i = 0; i < frows.length; i++) {\n        const row = curadaToRow(frows[i])\n        if (byId[row._id]) byId[row._id].sf = row.sf\n        else byId[row._id] = row\n      }\n    } catch (e) { diag.faqError = String((e && e.message) || e) }\n  }\n\n  // A degraded index must not dominate. A healthy vector leg fills its limit; when it returns\n  // almost nothing its few hits are stale residue, so down-weight them instead of letting\n  // their high cosine scores outrank good keyword matches. Goes back to 1 once reindexed.\n  const trusted = diag.wikiVec >= 5\n  diag.wikiVecTrusted = trusted\n  const W = trusted ? 1 : 0.35\n  const all = Object.keys(byId).map(function (k) {\n    const r = byId[k]\n    r.score = Math.max(r.sv * W, r.sk, r.sf)\n    return r\n  })\n  all.sort(function (a, b) { return b.score - a.score })\n  const top = all.slice(0, Math.max(1, d2.param('maxFuentes', 6)))\n  return { rows: top, all: all.length, diag: diag, ts: ts }\n}\n\nfunction metodo(r) {\n  if (r.sf > 0) return ['faq', 'FAQ semántica']\n  if (r.sv > 0 && r.sk > 0) return ['b', 'Wiki · ambas']\n  if (r.sv > 0) return ['v', 'Wiki · semántica']\n  return ['t', 'Wiki · texto']\n}\n\nfunction card(r, i, mk) {\n  const sc = ((typeof r.score === 'number' ? r.score : Math.max(r.sv, r.sk, r.sf)) * 10).toFixed(1)\n  const m = metodo(r)\n  return '<article class=\"src\" data-key=\"' + attr(r._id || i) + '\">'\n    + '<header class=\"src-h\"><h3 class=\"src-t\">' + esc(r.title) + '</h3><span class=\"src-s\">' + esc(sc) + '</span></header>'\n    + '<div class=\"src-m\"><span class=\"src-p src-p-' + m[0] + '\">' + esc(m[1]) + '</span>'\n    + (r.category ? '<span class=\"src-c\">' + esc(r.category) + '</span>' : '') + '</div>'\n    + '<p class=\"src-b\">' + esc(r.content) + '</p>'\n    + (r.article ? '<a class=\"src-l\" href=\"' + attr(beedooUrl(mk, r.article)) + '\" target=\"_blank\" rel=\"noopener\" data-article=\"' + attr(r.article) + '\">contenido en Beedoo</a>' : '')\n    + '</article>'\n}\n\nexport default {\n  css: '*,*::before,*::after{box-sizing:border-box}'\n    + '.app{--cream:rgb(254,251,244);--ink:#162b37;--ink2:rgba(22,43,55,.62);--line:#e3ddd2;--olive:rgb(230,238,189);--ok:rgb(125,230,28);--off:rgb(200,46,0);--accent:var(--acc,#FF6C0E);display:flex;flex-direction:column;height:100%;width:100%;background:var(--cream);color:var(--ink);font:14px/1.55 \"Open Sans\",system-ui,-apple-system,\"Segoe UI\",Roboto,sans-serif;position:relative;overflow:hidden}'\n    + '.hd{flex:none;display:flex;align-items:center;gap:18px;padding:14px 22px;border-bottom:1px solid var(--line);background:#fff}'\n    + '.brand{display:flex;flex-direction:column;line-height:1.15;flex:none}'\n    + '.brand b{font-size:22px;font-weight:700;letter-spacing:.5px}'\n    + '.brand span{font-size:12px;color:var(--ink2)}'\n    + '.chips{display:flex;gap:6px;flex:none}'\n    + '.chip{flex:none;border:0;border-radius:16px;padding:6px 14px;font:600 12px/1 inherit;color:#fff;background:var(--off);cursor:pointer;opacity:.5}'\n    + '.chip[aria-pressed=\"true\"]{background:var(--ok);color:var(--ink);opacity:1}'\n    + '.spacer{flex:1 1 auto;min-width:8px}'\n    + '.mk{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--ink2);flex:none}'\n    + '.mk select{font:inherit;padding:5px 8px;border:1px solid var(--line);border-radius:7px;background:#fff;color:var(--ink)}'\n    + '.lock{flex:none;border:1px solid var(--line);border-radius:7px;padding:5px 10px;font-weight:700;background:#faf6ef}'\n    + '.who{font-size:12px;color:var(--ink2);text-align:right;line-height:1.3;flex:none}'\n    + '.who b{display:block;color:var(--ink);font-size:13px}'\n    + '.ico{flex:none;width:34px;height:34px;padding:0;border-radius:50%;border:1px solid var(--line);background:#fff;color:var(--ink);cursor:pointer;font:700 15px/1 inherit;display:grid;place-items:center}'\n    + '.ico:hover{border-color:var(--accent);color:var(--accent)}'\n    + '.pv{flex:none;background:#fff6e6;border-bottom:1px solid #f0dcb4;color:#7a5a12;font-size:12px;padding:7px 22px}'\n    + '.warn{flex:none;background:#fdf0f0;border-bottom:1px solid #f3cccc;color:#8c2f2f;font-size:12px;padding:7px 22px;display:flex;gap:8px;align-items:baseline}'\n    + '.warn b{font-weight:700}'\n    + '.main{flex:1 1 auto;display:grid;grid-template-columns:minmax(0,1fr) clamp(300px,32%,392px);min-height:0}'\n    + '.left{display:flex;flex-direction:column;min-height:0;padding:20px 22px;gap:14px}'\n    + '.ask label{display:block;font-weight:600;margin-bottom:6px}'\n    + '.q{width:100%;height:96px;resize:none;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);font:inherit}'\n    + '.q:focus{outline:2px solid var(--accent);outline-offset:-1px}'\n    + '.ask-r{display:flex;align-items:center;gap:12px;margin-top:8px}'\n    + '.hint{font-size:12px;color:var(--ink2)}'\n    + '.send{flex:none;margin-left:auto;border:0;border-radius:8px;padding:10px 22px;background:var(--ink);color:#fff;font:600 14px/1 inherit;cursor:pointer}'\n    + '.send:disabled{opacity:.4;cursor:default}'\n    + '.log{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:12px;padding-right:4px}'\n    + '.you{align-self:flex-end;max-width:82%;background:#fff;border:1px solid var(--line);border-radius:12px 12px 2px 12px;padding:10px 14px}'\n    + '.bot{display:flex;gap:10px;max-width:94%}'\n    + '.av{width:34px;height:34px;flex:none;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font:700 13px/1 inherit}'\n    + '.bub{background:var(--olive);border-radius:2px 16px 16px 16px;padding:12px 16px;min-width:0}'\n    + '.bub p{margin:0 0 8px}.bub p:last-child{margin:0}.bub ul,.bub ol{margin:6px 0;padding-left:20px}'\n    + '.bub h1,.bub h2,.bub h3{font-size:15px;margin:8px 0 4px}.bub code{background:rgba(0,0,0,.07);padding:1px 5px;border-radius:4px}'\n    + '.bub blockquote{margin:8px 0;padding-left:10px;border-left:3px solid rgba(22,43,55,.25);color:var(--ink2)}'\n    + '.cur{display:inline-block;width:7px;height:15px;background:var(--ink);vertical-align:-2px;animation:bl .9s steps(2) infinite}'\n    + '@keyframes bl{50%{opacity:0}}'\n    + '.acts{display:flex;gap:8px;margin-top:10px}'\n    + '.act{border:1px solid rgba(22,43,55,.22);background:rgba(255,255,255,.6);border-radius:7px;padding:5px 11px;font:600 12px/1.4 inherit;color:var(--ink);cursor:pointer}'\n    + '.act:hover{border-color:var(--ink)}'\n    + '.empty{margin:auto;text-align:center;color:var(--ink2);max-width:320px;font-size:13px}'\n    + '.empty b{display:block;margin-bottom:8px;opacity:.3}.empty svg{width:34px;height:34px;stroke:currentColor;fill:none;stroke-width:1.6}'\n    + '.err{background:#fff0ef;border:1px solid rgba(255,60,51,.45);color:#b3261e;border-radius:9px;padding:9px 12px;font-size:13px}'\n    + '.right{border-left:1px solid var(--line);background:#fffdf9;display:flex;flex-direction:column;min-height:0}'\n    + '.rh{display:flex;align-items:baseline;gap:8px;padding:16px 18px 8px}'\n    + '.rh h2{margin:0;font-size:11px;letter-spacing:1.3px;text-transform:uppercase;color:var(--ink2)}'\n    + '.rh span{font-size:11px;color:var(--ink2);margin-left:auto}'\n    + '.srcs{flex:1;min-height:0;overflow:auto;padding:0 16px 16px;display:flex;flex-direction:column;gap:10px}'\n    + '.src{background:#fff;border:1px solid var(--line);border-radius:14px;padding:12px 14px}'\n    + '.src-h{display:flex;gap:10px;align-items:flex-start}'\n    + '.src-t{flex:1;margin:0;font-size:13.5px;font-weight:700;line-height:1.35}'\n    + '.src-s{font-size:19px;font-weight:700;color:var(--accent);line-height:1;flex:none}'\n    + '.src-m{display:flex;gap:6px;margin-top:7px;flex-wrap:wrap}'\n    + '.src-p{font-size:10px;letter-spacing:.5px;border-radius:5px;padding:2px 7px;font-weight:700}'\n    + '.src-p-v{background:#e6eebd;color:#4a5a17}.src-p-t{background:#dde9f5;color:#1e4a70}.src-p-b{background:#f6e2cd;color:#8a4a10}.src-p-faq{background:#e7dcf5;color:#4b2a78}'\n    + '.src-c{font-size:10px;letter-spacing:.6px;background:#f2ede4;border-radius:5px;padding:2px 7px;color:var(--ink2)}'\n    + '.src-b{margin:8px 0 0;font-size:12.5px;color:var(--ink2);display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden}'\n    + '.src-l{display:inline-block;margin-top:9px;font-size:12px;font-weight:600;color:var(--accent);text-decoration:underline}'\n    + '.ft{flex:none;display:flex;align-items:center;gap:16px;padding:10px 22px;border-top:1px solid var(--line);background:#fff;font-size:12px;color:var(--ink2)}'\n    + '.hist{flex:none;margin-left:auto;border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 14px;font:600 12px/1 inherit;color:var(--ink);cursor:pointer}'\n    + '.hist:hover{border-color:var(--accent);color:var(--accent)}'\n    + '.scrim{position:absolute;inset:0;background:rgba(0,0,0,.44);backdrop-filter:blur(2px);display:grid;place-items:center;z-index:9}'\n    + '.dlg{background:var(--cream);border-radius:20px;box-shadow:0 18px 50px rgba(0,0,0,.28);position:relative;max-width:92%;max-height:88%;display:flex;flex-direction:column}'\n    + '.dlg-h{display:flex;align-items:center;padding:22px 24px 12px}'\n    + '.dlg-h h2{margin:0;font-size:21px;font-weight:700}'\n    + '.x{margin-left:auto;border:0;background:transparent;font:700 20px/1 inherit;color:var(--ink);cursor:pointer;padding:2px 6px}'\n    + '.dlg-b{padding:0 24px 24px;overflow:auto;min-height:0}'\n    + '.w-help{width:660px}'\n    + '.w-hist{width:1000px;height:78%;display:grid;grid-template-columns:290px 1fr;grid-template-rows:auto minmax(0,1fr);gap:14px 18px;padding:0 24px 24px;overflow:hidden}'\n    + '.hlist{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:12px}'\n    + '.hitem{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:transparent;padding:11px 13px;cursor:pointer;font:inherit;color:var(--ink)}'\n    + '.hitem:hover{background:#faf6ef}.hitem[aria-selected=\"true\"]{background:var(--olive)}'\n    + '.hitem b{display:block;font-size:12.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}'\n    + '.hitem span{font-size:11px;color:var(--ink2)}'\n    + '.hdet{overflow:auto;padding-right:6px;display:flex;flex-direction:column;gap:12px}'\n    + '.w-vote{width:700px}'\n    + '.scale{display:flex;gap:11px;margin:4px 0 12px}'\n    + '.dot{flex:none;width:42px;height:42px;padding:0;border-radius:50%;border:1px solid rgba(22,43,55,.35);background:#fff;color:var(--ink);font:700 17px/1 inherit;cursor:pointer}'\n    + '.dot[aria-pressed=\"true\"]{background:var(--ink);color:#fff}'\n    + '.vdesc{min-height:38px;font-size:13px;color:var(--ink2);white-space:pre-line}'\n    + '.vin{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:9px;font:inherit;background:#fff;color:var(--ink)}'\n    + '.vrow{display:flex;align-items:center;gap:12px;margin-top:14px}'\n    + '.tag{font-size:11px;border:1px dashed rgba(22,43,55,.35);border-radius:6px;padding:2px 7px;color:var(--ink2)}'\n    + '@media (max-width:900px){'\n    + '.hd{gap:12px;padding:12px 16px}.who{display:none}.brand b{font-size:19px}'\n    + '.left{padding:16px;flex:1 1 auto;min-height:0}'\n    + '.main{display:flex;flex-direction:column}'\n    + '.right{flex:0 0 auto;border-left:0;border-top:1px solid var(--line);max-height:42%}'\n    + '.w-hist{width:96vw;grid-template-columns:1fr;grid-template-rows:auto auto minmax(0,1fr)}'\n    + '.w-help,.w-vote{width:94vw}.ft{gap:10px;padding:8px 16px}'\n    + '}',\n\n  render(d2) {\n    const u = user(d2)\n    const mk = market(d2, u)\n    const opts = marketOptions(d2, u)\n    const rows = d2.state.rows || []\n    const dg = d2.state.diag || null\n    const ans = answerText(d2)\n    const bz = busy(d2)\n    const ok = known(d2)\n    const marked = d2.lib('marked@12.0.0')\n    const md = function (t) {\n      if (!t) return ''\n      if (!marked) return '<p>' + esc(t).replace(/\\n/g, '<br>') + '</p>'\n      try { return marked.parse(t) } catch (e) { return '<p>' + esc(t) + '</p>' }\n    }\n\n    const selector = showSelector(d2, u)\n      ? '<select class=\"sel\">' + opts.map(function (c) { return '<option value=\"' + attr(c) + '\"' + (c === mk ? ' selected' : '') + '>' + esc(c) + '</option>' }).join('') + '</select>'\n      : '<span class=\"lock\" title=\"Tu usuario está asignado a un solo mercado\">' + esc(mk || '--') + '</span>'\n\n    const conversa = (!d2.state.pregunta && !ans)\n      ? '<div class=\"empty\"><b><svg viewBox=\"0 0 24 24\"><path d=\"M21 12a8 8 0 0 1-8 8H7l-4 3v-5a8 8 0 0 1 8-11h2a8 8 0 0 1 8 5z\" stroke-linejoin=\"round\"/></svg></b>Escribí la duda del cliente y NASVI busca en las wikis por vos.</div>'\n      : (d2.state.pregunta ? '<div class=\"you\">' + esc(d2.state.pregunta) + '</div>' : '')\n        + ((ans || bz)\n          ? '<div class=\"bot\"><div class=\"av\">N</div><div><div class=\"bub\">' + md(ans) + (bz ? '<span class=\"cur\"></span>' : '') + '</div>'\n            + (!bz && ans ? '<div class=\"acts\"><button class=\"act copy\">Copiar</button><button class=\"act vote\">Votar</button></div>' : '')\n            + '</div></div>'\n          : '')\n\n    const fuentes = rows.length\n      ? rows.map(function (r, i) { return card(r, i, mk) }).join('')\n      : '<div class=\"empty\"><b><svg viewBox=\"0 0 24 24\"><path d=\"M14 3H7a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V8z\" stroke-linejoin=\"round\"/><path d=\"M14 3v5h5M9 13h6M9 17h4\" stroke-linecap=\"round\"/></svg></b>Realizá tu consulta para ver las wikis relacionadas aquí.</div>'\n\n    // Surface the broken index instead of hiding it behind a plausible answer.\n    const degraded = dg && dg.wikiVec <= 2 && (dg.wikiTxt || 0) > dg.wikiVec\n    const warn = degraded\n      ? '<div class=\"warn\"><b>Índice semántico de wikis degradado.</b><span>La búsqueda vectorial devolvió ' + dg.wikiVec + ' documento(s) y la de texto encontró ' + dg.wikiTxt + '. Se responde con el resultado combinado' + (dg.faqVec ? ' más ' + dg.faqVec + ' FAQ curadas' : '') + '.</span></div>'\n      : ''\n\n    let overlay = ''\n    if (d2.state.panel === 'help') {\n      overlay = '<div class=\"scrim\" data-close><div class=\"dlg w-help\"><div class=\"dlg-h\"><h2>NASVI: El Agente del Agente</h2><button class=\"x\">&#215;</button></div><div class=\"dlg-b bub\" style=\"background:transparent\">' + md(HELP_MD) + '</div></div></div>'\n    } else if (d2.state.panel === 'hist') {\n      const hs = history(d2)\n      const sel = d2.state.hsel || (hs[0] && String(hs[0]._id || 0))\n      const cur = hs.filter(function (r, i) { return String(r._id || i) === String(sel) })[0] || hs[0]\n      overlay = '<div class=\"scrim\" data-close><div class=\"dlg w-hist\"><div class=\"dlg-h\" style=\"grid-column:1/-1;padding:20px 0 0\"><h2>Historial</h2><button class=\"x\">&#215;</button></div>'\n        + '<div class=\"hlist\">' + (hs.length ? hs.map(function (r, i) {\n          const id = String(r._id || i)\n          return '<button class=\"hitem\" data-key=\"' + attr(id) + '\" data-h=\"' + attr(id) + '\" aria-selected=\"' + (id === String(sel) ? 'true' : 'false') + '\"><b>' + esc(r.pergunta) + '</b><span>' + esc(rel(r.createdAt)) + '</span></button>'\n        }).join('') : '<div class=\"empty\" style=\"padding:20px\">Sin consultas todavía.</div>') + '</div>'\n        + '<div class=\"hdet\">' + (cur ? '<div class=\"you\" style=\"align-self:flex-start;max-width:100%\">' + esc(cur.pergunta) + '</div><div class=\"bot\"><div class=\"av\">N</div><div class=\"bub\">' + md(cur.resposta) + '</div></div>' : '') + '</div></div></div>'\n    } else if (d2.state.panel === 'vote') {\n      const g = d2.state.grade || 0\n      const lab = VOTE[g]\n      overlay = '<div class=\"scrim\" data-close><div class=\"dlg w-vote\"><div class=\"dlg-h\"><h2>¿Qué tan útil fue la respuesta?</h2><button class=\"x\">&#215;</button></div><div class=\"dlg-b\">'\n        + '<div class=\"scale\">' + [1, 2, 3, 4, 5].map(function (n) { return '<button class=\"dot\" data-key=\"' + n + '\" data-g=\"' + n + '\" aria-pressed=\"' + (n === g ? 'true' : 'false') + '\">' + n + '</button>' }).join('') + '</div>'\n        + '<div class=\"vdesc\">' + (lab ? esc(lab[0]) + '\\n' + esc(lab[1]) : '') + '</div>'\n        + '<input class=\"vin\" placeholder=\"Comentarios (opcional)\" value=\"' + attr(d2.state.vcomment || '') + '\"/>'\n        + '<div class=\"vrow\">' + (d2.param('telemetry') ? '' : '<span class=\"tag\">telemetría desactivada — no se guarda</span>') + '<button class=\"send vsend\"' + (g ? '' : ' disabled') + '>Enviar</button></div>'\n        + '</div></div></div>'\n    }\n\n    return '<div class=\"app\" data-ready style=\"--acc:' + attr(d2.param('accent', '#FF6C0E')) + '\">'\n      + '<header class=\"hd\">'\n      + '<div class=\"brand\"><b>NASVI</b><span>Copiloto activo</span></div>'\n      + '<div class=\"chips\">' + ORIGENES.map(function (o) { return '<button class=\"chip\" data-o=\"' + o[0] + '\" aria-pressed=\"' + ((d2.state.origen || 'chat') === o[0] ? 'true' : 'false') + '\">' + o[1] + '</button>' }).join('') + '</div>'\n      + '<div class=\"spacer\"></div>'\n      + '<div class=\"mk\"><span>Mercado</span>' + selector + '</div>'\n      + '<div class=\"who\"><b>' + esc(ok ? (u.name || 'Asesor') : 'Vista previa') + '</b>' + esc(ok ? (u.email || '') : 'operador no identificado') + '</div>'\n      + '<button class=\"ico help\" title=\"Ayuda\">?</button>'\n      + '</header>'\n      + (ok ? '' : '<div class=\"pv\">Vista previa: la sesión actual no corresponde a un operador de Agents Tools, así que el mercado se elige a mano.</div>')\n      + warn\n      + '<div class=\"main\">'\n      + '<section class=\"left\">'\n      + '<div class=\"ask\"><label for=\"q\">¿Cuál es la pregunta del cliente?</label>'\n      + '<textarea class=\"q\" id=\"q\" placeholder=\"Escribí la duda tal como te la hizo la consultora…\"' + (bz ? ' disabled' : '') + '></textarea>'\n      + '<div class=\"ask-r\"><span class=\"hint\">Enter envía &middot; Shift+Enter salta línea</span>'\n      + ((ok && !isDemo(d2)) ? '' : '<button class=\"act try\">Probar con una consulta de ejemplo</button>')\n      + '<button class=\"send go\"' + (bz ? ' disabled' : '') + '>' + (bz ? 'Buscando…' : 'Enviar pregunta') + '</button></div></div>'\n      + (d2.state.err ? '<div class=\"err\">' + esc(d2.state.err) + '</div>' : '')\n      + '<div class=\"log\">' + conversa + '</div>'\n      + '</section>'\n      + '<aside class=\"right\"><div class=\"rh\"><h2>Fuentes</h2>' + (dg ? '<span>corpus ' + esc(dg.corpus) + '</span>' : '') + '</div><div class=\"srcs\">' + fuentes + '</div></aside>'\n      + '</div>'\n      + '<footer class=\"ft\">'\n      + '<span>' + (d2.state.duracion ? (d2.state.duracion / 1000).toFixed(1) + ' s' : '--') + '</span>'\n      + '<span>' + rows.length + ' fuentes' + (dg ? ' de ' + (d2.state.total || rows.length) : '') + '</span>'\n      + (dg ? '<span>wiki ' + dg.wikiVec + '/' + dg.wikiTxt + ' · faq ' + dg.faqVec + '</span>' : '')\n      + (dg && dg.chars ? '<span>' + Math.round(dg.chars / 1000) + 'k car. al prompt</span>' : '')\n      + '<span>Mercado ' + esc(mk || '--') + '</span>'\n      + (isDemo(d2) ? '<span class=\"tag\">demo</span>' : '')\n      + (d2.param('telemetry') ? '' : '<span class=\"tag\">telemetría off</span>')\n      + '<button class=\"hist\">Historial</button>'\n      + '</footer>'\n      + overlay\n      + '</div>'\n  },\n\n  mounted(d2) {\n    const r0 = d2.data('regiones'); if (r0) r0.refresh()\n    const h0 = d2.data('historial'); if (h0) h0.refresh()\n\n    const demo = async function (q, t0) {\n      d2.setState({ busy: true, answer: '', rows: [], diag: null })\n      await settle(400)\n      d2.setState({ rows: MOCK_ROWS.map(function (r) { r.score = Math.max(r.sv, r.sk, r.sf); return r }), total: MOCK_ROWS.length, diag: { terms: termsOf(q), corpus: 'compartido', wikiVec: 1, wikiTxt: 23, faqVec: 4, chars: 4200 } })\n      let i = 0\n      await new Promise(function (done) {\n        const id = setInterval(function () {\n          i += 4\n          d2.state.answer = MOCK_ANSWER.slice(0, i)\n          if (i >= MOCK_ANSWER.length) { clearInterval(id); done() }\n        }, 16)\n        d2.onUnmount(function () { clearInterval(id) })\n      })\n      d2.setState({ busy: false, duracion: Date.now() - t0 })\n    }\n\n    const persist = async function (q) {\n      const u = user(d2), mk = market(d2, u)\n      const mon = d2.data('historial')\n      if (mon) await mon.create({ email: u.email, name: u.name, pergunta: q, resposta: answerText(d2), country: mk, origen: d2.state.origen || 'chat', duracion: d2.state.duracion, user_type: isEcom(u) ? 'ecommerce' : undefined })\n      const ev = d2.data('eventos')\n      if (ev) await ev.create({ event: 'assistant_ask', email: u.email, nome: u.name, country: mk, payload: { article: (d2.state.rows && d2.state.rows[0] || {}).article } })\n    }\n\n    const ask = async function () {\n      const el = d2.$('.q'); if (!el) return\n      const q = (el.value || '').trim(); if (!q) return\n      const t0 = Date.now()\n      el.value = ''\n      d2.setState({ pregunta: q, err: '', duracion: 0, grade: 0, vcomment: '', rows: [], diag: null })\n      if (isDemo(d2)) { await demo(q, t0); return }\n      try {\n        const u = user(d2), mk = market(d2, u)\n        if (!mk) throw new Error('No hay mercado seleccionado.')\n        const out = await retrieve(d2, q, mk, isEcom(u))\n        const maxC = d2.param('maxCaracteres', 1200)\n        const ctx = out.rows.map(function (r) {\n          return { fuente: r.origen === 'faq' ? 'FAQ' : 'Wiki', title: r.title, categoria: r.category, articulo: r.article, contenido: excerptOf(r.content, out.ts, maxC) }\n        })\n        const payload = JSON.stringify(ctx)\n        out.diag.chars = payload.length\n        d2.setState({ rows: out.rows, total: out.all, diag: out.diag })\n        const a = bot(d2)\n        if (!a) throw new Error('El parámetro \"assistant\" no está conectado.')\n        await a.ask(PROMPT.replace('{q}', q), { context: payload })\n        d2.state.duracion = Date.now() - t0\n        if (d2.param('telemetry')) await persist(q)\n      } catch (e) {\n        d2.state.err = 'No se pudo completar la búsqueda: ' + String((e && e.message) || e)\n      }\n    }\n\n    d2.on('.try', 'click', function () {\n      const el = d2.$('.q')\n      if (el) el.value = '¿Por qué el pedido quedó retenido por límite de crédito?'\n      ask()\n    })\n    d2.on('.go', 'click', ask)\n    d2.on('.q', 'keydown', function (e) { if (e.key === 'Enter' && !e.shiftKey) { e.preventDefault(); ask() } })\n    d2.on('.chip', 'click', function (e, el) { d2.state.origen = el.dataset.o })\n    d2.on('.sel', 'change', function (e, el) { d2.state.region = el.value })\n    d2.on('.help', 'click', function () { d2.state.panel = 'help' })\n    d2.on('.hist', 'click', function () { d2.state.panel = 'hist' })\n    d2.on('.vote', 'click', function () { d2.setState({ panel: 'vote', grade: 0, vcomment: '' }) })\n    d2.on('.x', 'click', function () { d2.state.panel = null })\n    d2.on('.scrim', 'click', function (e, el) { if (e.target === el) d2.state.panel = null })\n    d2.on('.hitem', 'click', function (e, el) { d2.state.hsel = el.dataset.h })\n    d2.on('.dot', 'click', function (e, el) { d2.state.grade = Number(el.dataset.g) })\n    d2.on('.vin', 'input', function (e, el) { d2.state.vcomment = el.value })\n    d2.on('.src-l', 'click', function (e, el) {\n      if (!d2.param('telemetry')) return\n      const ev = d2.data('eventos'), u = user(d2)\n      if (ev) ev.create({ event: 'wiki_view', email: u.email, nome: u.name, country: market(d2, u), payload: { article: el.dataset.article } })\n    })\n    d2.on('.vsend', 'click', async function () {\n      const g = d2.state.grade; if (!g) return\n      if (d2.param('telemetry')) {\n        const u = user(d2), mk = market(d2, u)\n        const payload = { message: d2.state.pregunta, answer: answerText(d2), grade: g, comment: d2.state.vcomment || '' }\n        const ev = d2.data('eventos')\n        if (ev) {\n          await ev.create({ event: 'voting', email: u.email, nome: u.name, country: mk, payload: payload })\n          if (g === 1) await ev.create({ event: 'answer_not_found', email: u.email, nome: u.name, country: mk, payload: payload })\n        }\n        const enc = d2.data('encuestas')\n        if (enc) await enc.create({ country: mk, email: u.email, reaction: g >= 4 ? 'like' : 'dislike', comments: d2.state.vcomment || '' })\n      }\n      d2.setState({ panel: null })\n    })\n    d2.on('.copy', 'click', function (e, el) {\n      const t = answerText(d2); if (!t) return\n      try { navigator.clipboard.writeText(t) } catch (err) { }\n      el.textContent = 'Copiado'\n      setTimeout(function () { try { el.textContent = 'Copiar' } catch (e2) { } }, 1400)\n    })\n    d2.on(document, 'keydown', function (e) { if (e.key === 'Escape' && d2.state.panel) d2.state.panel = null })\n\n    if (isDemo(d2) && !d2.state.pregunta) {\n      setTimeout(function () {\n        const el = d2.$('.q')\n        if (el && !d2.state.pregunta) { el.value = '¿Por qué el pedido quedó retenido por límite de crédito?'; ask() }\n      }, 250)\n    }\n  },\n\n  updated(d2) {\n    const log = d2.$('.log')\n    if (log) log.scrollTop = log.scrollHeight\n  }\n}\n\n// Spanish relative time — d2.fmt.relative follows the browser locale, which is English here.\nfunction rel(ts) {\n  const t = typeof ts === 'number' ? ts : Date.parse(ts)\n  if (!t) return ''\n  const m = Math.round((Date.now() - t) / 60000)\n  if (m < 1) return 'recién'\n  if (m < 60) return 'hace ' + m + (m === 1 ? ' minuto' : ' minutos')\n  const h = Math.round(m / 60)\n  if (h < 24) return 'hace ' + h + (h === 1 ? ' hora' : ' horas')\n  const d = Math.round(h / 24)\n  if (d === 1) return 'ayer'\n  if (d < 30) return 'hace ' + d + ' días'\n  return new Date(t).toLocaleDateString('es')\n}\n"}},"demo":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"demo"}}}},"telemetry":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"telemetry"}}}},"mxBaseSeparada":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"mxBaseSeparada"}}}},"assistant":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"assistant"}}}},"faqs":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"faqs"}}}},"faqsMx":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"faqsMx"}}}},"faqsCuradas":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"faqsCuradas"}}}},"usuarios":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"usuarios"}}}},"regiones":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"regiones"}}}},"historial":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"historial"}}}},"eventos":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"eventos"}}}},"encuestas":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"encuestas"}}}},"autenticacion":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"autenticacion"}}}},"maxFuentes":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"maxFuentes"}}}},"maxCaracteres":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"maxCaracteres"}}}},"accent":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"accent"}}}}}}}}}},{"_id":"6a8cb55995d9f0fa3ff0ca5a","component":"data2-core-types@Component","system":"645b823726c1280637133f0e","params":{"extends":"data2-core-primitives@Block","component":"DashboardNasviV2","package":"natura","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"// DashboardNasviV2 — supervisor dashboard for NASVI.\n// Same 8 metrics + 5 KPIs as the legacy screen. Nothing legacy is edited, but every known\n// defect of the legacy screen is an acceptance requirement here (see PLAN):\n//  · legacy sees only AR/MX (Store Switch, 2 cases) -> market selector over the `regions` table\n//  · legacy mixes two meanings of `country`        -> we use the SERVED MARKET on both sides\n//  · legacy NPS chart hardcoded to 2025-05-17..08-23 / AR -> dynamic, honours the filters\n//  · legacy guard (\"item._id\" != \"\") is a string literal -> real reference\n//  · legacy \"Palabras\" has no slice, so it is not a top-N -> real top-N\n//  · legacy KPI4 groups by country then reads .data.0    -> aggregate once, name the market\n//  · legacy pushes filters into tables lacking the column -> each pipeline uses its own columns\n//  · legacy runs 4 dead aggregations per load             -> not reproduced\n\nconst HUE = { claro: ['#2a78d6', '#eb6834', '#1baf7a'], escuro: ['#3987e5', '#d95926', '#199e70'] }\nconst MOCK_REG = ['AR', 'CL', 'CO', 'EC', 'MX', 'PE']\n\nfunction esc(s) { return String(s == null ? '' : s).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;') }\nfunction attr(s) { return esc(s).replace(/\"/g, '&quot;') }\nfunction isDemo(d2) { return d2.param('demo') === true }\nfunction nf(n, d) { const v = Number(n); if (!isFinite(v)) return '--'; return v.toLocaleString('es', { minimumFractionDigits: d || 0, maximumFractionDigits: d || 0 }) }\nfunction pct(a, b, d) { if (!b) return '--'; return nf((a / b) * 100, d == null ? 1 : d) + '%' }\nfunction iso(dt) { return new Date(dt).toISOString().slice(0, 10) }\n\nfunction hoje() { return new Date() }\nfunction haDias(n) { const d = hoje(); d.setDate(d.getDate() - n); return d }\n\nfunction regionCodes(d2) {\n  if (isDemo(d2)) return MOCK_REG\n  const ds = d2.data('regiones')\n  const r = ds ? ds.records().map(function (x) { return x.country_code }).filter(Boolean) : []\n  return r.length ? r.slice().sort() : MOCK_REG\n}\nfunction mercado(d2) { return d2.state.mk || regionCodes(d2)[0] || 'AR' }\nfunction desde(d2) { return d2.state.desde || iso(haDias(30)) }\nfunction hasta(d2) { return d2.state.hasta || iso(hoje()) }\n\n/*ENGINE_START*/\n// Every pipeline runs server-side and uses ONLY columns its own table has — the legacy screen\n// pushes `email`/`user_type` into tables that lack them, which silently zeroes those charts.\nasync function agg(d2, nome, pipeline) {\n  const h = d2.data(nome)\n  if (!h) throw new Error('parámetro \"' + nome + '\" no conectado')\n  // The dashboard DataSets carry a baked-in filter (current week + country from the Store, which\n  // only knows AR/MX). Clear it so the market is OUR parameter, not the app domain's.\n  h.filter({})\n  await new Promise(function (r) { setTimeout(r, 150) })\n  const res = await h.aggregate(pipeline)\n  // the runtime returns an envelope, not a bare array — normalising here keeps every caller honest\n  if (Array.isArray(res)) return res\n  if (res && Array.isArray(res.data)) return res.data\n  if (res && Array.isArray(res.result)) return res.result\n  return []\n}\n\nfunction janela(d2) {\n  return { $gte: desde(d2) + 'T00:00:00.000Z', $lte: hasta(d2) + 'T23:59:59.999Z' }\n}\n\nasync function carregar(d2) {\n  if (isDemo(d2)) { d2.setState({ carregando: false, dados: mockDados(), erros: {} }); return }\n  d2.setState({ carregando: true, erro: '', erros: {} })\n  const mk = mercado(d2), top = Math.max(3, d2.param('maxTop', 10))\n  const per = { createdAt: janela(d2) }\n  const bm = Object.assign({}, per, { country: mk })   // monitoring: country = served market\n  const be = Object.assign({}, per, { country: mk })   // events: country = app domain (legacy)\n  const D = {}, erros = {}\n\n  // A dataset that never settles must not freeze the whole panel. Measured: one of the bound\n  // datasets hangs indefinitely instead of rejecting, which left Promise.all pending forever\n  // and the screen stuck on \"loading\" with no error to show.\n  function job(chave, fn) {\n    return Promise.race([\n      fn(),\n      new Promise(function (_, rej) {\n        // 12 s was too tight: a $count over ~27k rows legitimately takes ~20 s on this endpoint\n        setTimeout(function () { rej(new Error('tiempo agotado (35 s) — el dataset no respondió')) }, 35000)\n      })\n    ]).then(function (v) { D[chave] = v }).catch(function (e) {\n      erros[chave] = String((e && e.message) || e)\n    })\n  }\n  const um = function (rows, campo) { return (rows && rows[0] && rows[0][campo]) || 0 }\n\n  await Promise.all([\n    job('totalConsultas', function () {\n      return agg(d2, 'monitoring', [{ $match: bm }, { $count: 'n' }]).then(function (r) { return um(r, 'n') })\n    }),\n    job('canal', function () {\n      return agg(d2, 'monitoring', [{ $match: Object.assign({}, bm, { origen: { $in: ['chat', 'voz', 'video'] } }) },\n        { $group: { _id: '$origen', n: { $sum: 1 } } }, { $sort: { n: -1 } }])\n    }),\n    job('asesores', function () {\n      return agg(d2, 'monitoring', [{ $match: bm }, { $group: { _id: '$email', n: { $sum: 1 } } },\n        { $sort: { n: -1 } }, { $limit: top }])\n    }),\n    job('duracao', function () {\n      // only strictly positive values: the legacy writer stores dateDiff(undefined, now())\n      return agg(d2, 'monitoring', [{ $match: Object.assign({}, bm, { duracion: { $gt: 0 } }) },\n        { $group: { _id: null, avg: { $avg: '$duracion' }, n: { $sum: 1 } } }])\n    }),\n    job('horas', function () {\n      return agg(d2, 'monitoring', [{ $match: bm },\n        // createdAt is an ISO string here; $hour/$toDate hangs on this endpoint, so slice the\n        // \"HH\" out of the string instead (chars 11-12 of 2026-08-24T18:41:18.380Z)\n        { $group: { _id: { $substrBytes: ['$createdAt', 11, 2] }, n: { $sum: 1 } } }, { $sort: { _id: 1 } }])\n    }),\n    job('wikis', function () {\n      return agg(d2, 'eventos', [{ $match: Object.assign({}, be, { event: 'assistant_ask' }) },\n        { $group: { _id: '$payload.article', n: { $sum: 1 } } }, { $sort: { n: -1 } }, { $limit: top + 6 }])\n    }),\n    job('faqs', function () {\n      return agg(d2, 'eventos', [{ $match: Object.assign({}, be, { event: 'context' }) },\n        { $group: { _id: '$payload.data', n: { $sum: 1 } } }, { $sort: { n: -1 } }, { $limit: top + 6 }])\n    }),\n    job('categorias', function () {\n      return agg(d2, 'eventos', [{ $match: Object.assign({}, be, { event: 'category' }) },\n        { $group: { _id: '$payload.data', n: { $sum: 1 } } }, { $sort: { n: -1 } }, { $limit: top + 6 }])\n    }),\n    job('votos', function () {\n      // group by raw grade and bucket client-side: $switch/$addFields are not reliable here\n      return agg(d2, 'eventos', [{ $match: Object.assign({}, be, { event: 'voting' }) },\n        { $group: { _id: '$payload.grade', n: { $sum: 1 } } }, { $sort: { _id: 1 } }])\n    }),\n    job('naoEncontradas', function () {\n      return agg(d2, 'eventos', [{ $match: Object.assign({}, be, { event: 'answer_not_found' }) },\n        { $count: 'n' }]).then(function (r) { return um(r, 'n') })\n    }),\n    job('asesoresAtivos', function () {\n      return agg(d2, 'eventos', [{ $match: Object.assign({}, be, { event: 'login' }) },\n        { $group: { _id: '$email' } }, { $count: 'n' }]).then(function (r) { return um(r, 'n') })\n    }),\n    job('asesoresTotal', function () {\n      return agg(d2, 'usuarios', [{ $match: { countries: mk } }, { $count: 'n' }]).then(function (r) { return um(r, 'n') })\n    }),\n    job('palabras', function () {\n      return agg(d2, 'palabras', [{ $match: Object.assign({}, per, { country: mk }) },\n        { $group: { _id: '$word_master', n: { $sum: 1 } } }, { $sort: { n: -1 } }, { $limit: top }])\n    })\n  ])\n\n  // derived, client-side — wrapped so a failure here still commits the state and surfaces the\n  // per-metric errors, instead of leaving the screen stuck on \"loading\" with nothing to show\n  try {\n  const dur = (D.duracao || [])[0]\n  D.duracaoMedia = dur && dur.n ? dur.avg : 0\n  D.duracaoAmostra = dur ? dur.n : 0\n  const vt = Array.isArray(D.votos) ? D.votos : []\n  let soma = 0, qtd = 0, faixas = { '1-2': 0, '3': 0, '4-5': 0 }\n  vt.forEach(function (v) {\n    const g = Number(v._id), n = Number(v.n) || 0\n    if (!isFinite(g)) return\n    soma += g * n; qtd += n\n    if (g <= 2) faixas['1-2'] += n; else if (g === 3) faixas['3'] += n; else faixas['4-5'] += n\n  })\n  D.notaMedia = qtd ? soma / qtd : 0\n  D.votosTotal = qtd\n  D.votos = qtd\n  D.faixas = [{ _id: '1-2 Detractores', n: faixas['1-2'] }, { _id: '3 Neutros', n: faixas['3'] }, { _id: '4-5 Promotores', n: faixas['4-5'] }]\n\n  // real guard against null/empty ids — the legacy one compares the string \"item._id\"\n  const limpa = function (rows) {\n    return (rows || []).filter(function (r) { return r._id != null && String(r._id).trim() !== '' }).slice(0, top)\n  }\n  D.wikis = limpa(D.wikis); D.faqs = limpa(D.faqs); D.categorias = limpa(D.categorias)\n  } catch (e) { erros.derivados = String((e && e.message) || e) }\n\n  d2.setState({ carregando: false, dados: D, erros: erros })\n}\n\nfunction mockDados() {\n  return {\n    totalConsultas: 4820, asesoresAtivos: 34, asesoresTotal: 51, naoEncontradas: 212,\n    duracaoMedia: 11400, duracaoAmostra: 480, notaMedia: 4.1, votos: 318,\n    canal: [{ _id: 'chat', n: 3120 }, { _id: 'voz', n: 1210 }, { _id: 'video', n: 490 }],\n    asesores: [{ _id: 'ana@natura.net', n: 210 }, { _id: 'jose@natura.net', n: 188 }, { _id: 'lu@natura.net', n: 141 }, { _id: 'mar@natura.net', n: 97 }, { _id: 'rob@natura.net', n: 63 }],\n    horas: [{ _id: 8, n: 120 }, { _id: 9, n: 260 }, { _id: 10, n: 410 }, { _id: 11, n: 480 }, { _id: 12, n: 300 }, { _id: 13, n: 190 }, { _id: 14, n: 420 }, { _id: 15, n: 510 }, { _id: 16, n: 470 }, { _id: 17, n: 330 }, { _id: 18, n: 180 }],\n    wikis: [{ _id: '478306', n: 84 }, { _id: '215131', n: 61 }, { _id: '476936', n: 44 }, { _id: '430161', n: 30 }],\n    faqs: [{ _id: 'DEVUELTO A SURCURSAL', n: 71 }, { _id: 'ACTUALIZACIÓN DE DATOS', n: 55 }, { _id: 'PAGOS', n: 38 }],\n    categorias: [{ _id: 'PEDIDOS', n: 190 }, { _id: 'REGISTRO', n: 142 }, { _id: 'PAGOS', n: 88 }, { _id: 'PRODUCTOS', n: 51 }],\n    faixas: [{ _id: '1-2 Detractores', n: 42 }, { _id: '3 Neutros', n: 61 }, { _id: '4-5 Promotores', n: 215 }],\n    palabras: [{ _id: 'pedido', n: 310 }, { _id: 'credito', n: 208 }, { _id: 'entrega', n: 174 }, { _id: 'registro', n: 120 }]\n  }\n}\n/*ENGINE_END*/\n\n/*CHARTS_START*/\n// Length encodes magnitude, so top-N charts use ONE colour — a rainbow over a single series is\n// the classic anti-pattern. Only the 3-category charts use the validated categorical trio.\nfunction barrasH(rows) {\n  if (!rows || !rows.length) return '<div class=\"empty\">Sin datos en el período.</div>'\n  const max = Math.max.apply(null, rows.map(function (r) { return Number(r.n) || 0 })) || 1\n  return '<ul class=\"bars\">' + rows.map(function (r) {\n    const n = Number(r.n) || 0\n    const w = Math.max(1.5, (n / max) * 100)\n    return '<li data-key=\"' + attr(r._id) + '\">'\n      + '<span class=\"bl\" title=\"' + attr(r._id) + '\">' + esc(r._id) + '</span>'\n      + '<span class=\"bt\"><i style=\"width:' + w.toFixed(1) + '%\" title=\"' + attr(r._id) + ' — ' + attr(nf(n)) + '\"></i></span>'\n      + '<span class=\"bv\">' + esc(nf(n)) + '</span></li>'\n  }).join('') + '</ul>'\n}\n\nfunction colunas(rows) {\n  const m = {}\n  ;(rows || []).forEach(function (r) { const h = Number(r._id); if (isFinite(h)) m[h] = Number(r.n) || 0 })\n  const arr = []\n  for (let h = 0; h < 24; h++) arr.push({ h: h, n: m[h] || 0 })\n  const total = arr.reduce(function (s, a) { return s + a.n }, 0)\n  if (!total) return '<div class=\"empty\">Sin datos en el período.</div>'\n  const max = Math.max.apply(null, arr.map(function (a) { return a.n })) || 1\n  return '<div class=\"cols\">' + arr.map(function (a) {\n    const ht = a.n ? Math.max(2, (a.n / max) * 100) : 0\n    return '<div class=\"col\" data-key=\"h' + a.h + '\" title=\"' + a.h + ':00 — ' + attr(nf(a.n)) + '\">'\n      + '<i style=\"height:' + ht.toFixed(1) + '%\"></i>'\n      + '<span>' + (a.h % 3 === 0 ? a.h : '') + '</span></div>'\n  }).join('') + '</div>'\n}\n\nfunction segmentos(rows) {\n  const tot = (rows || []).reduce(function (s, r) { return s + (Number(r.n) || 0) }, 0)\n  if (!tot) return '<div class=\"empty\">Sin datos en el período.</div>'\n  const barra = '<div class=\"segbar\">' + rows.map(function (r, i) {\n    const n = Number(r.n) || 0\n    if (!n) return ''\n    return '<i class=\"sg s' + ((i % 3) + 1) + '\" style=\"width:' + ((n / tot) * 100).toFixed(2) + '%\" title=\"'\n      + attr(r._id) + ' — ' + attr(nf(n)) + '\"></i>'\n  }).join('') + '</div>'\n  // direct labels are mandatory here: one of the three light-mode hues sits below 3:1 contrast\n  const leg = '<ul class=\"leg\">' + rows.map(function (r, i) {\n    const n = Number(r.n) || 0\n    return '<li><b class=\"dot s' + ((i % 3) + 1) + '\"></b>' + esc(r._id)\n      + ' <span>' + esc(nf(n)) + ' · ' + ((n / tot) * 100).toFixed(1) + '%</span></li>'\n  }).join('') + '</ul>'\n  return barra + leg\n}\n\nfunction tabela(rows, rotulo) {\n  if (!rows || !rows.length) return '<div class=\"empty\">Sin datos.</div>'\n  return '<table class=\"tb\"><thead><tr><th>' + esc(rotulo || 'Valor') + '</th><th>N</th></tr></thead><tbody>'\n    + rows.map(function (r) {\n      return '<tr data-key=\"' + attr(r._id) + '\"><td>' + esc(r._id) + '</td><td>' + esc(nf(r.n)) + '</td></tr>'\n    }).join('') + '</tbody></table>'\n}\n\nfunction card(d2, id, titulo, sub, corpo, rows, rotulo) {\n  const tab = (d2.state.tabelas || {})[id]\n  const err = (d2.state.erros || {})[id]\n  return '<section class=\"card\"><div class=\"cardhd\"><h3>' + esc(titulo) + '</h3>'\n    + '<button class=\"tgl\" data-t=\"' + attr(id) + '\">' + (tab ? 'gráfico' : 'tabla') + '</button></div>'\n    + '<div class=\"sub\">' + esc(sub) + '</div>'\n    + (err ? '<div class=\"err\">' + esc(err) + '</div>' : (tab ? tabela(rows, rotulo) : corpo))\n    + '</section>'\n}\n/*CHARTS_END*/\n\nexport default {\n  css: '*,*::before,*::after{box-sizing:border-box}'\n    + '.app{--cream:rgb(254,251,244);--surf:#fff;--ink:#162b37;--ink2:rgba(22,43,55,.62);--line:#e3ddd2;--acc:var(--a,#FF6C0E);--s1:#2a78d6;--s2:#eb6834;--s3:#1baf7a;display:flex;flex-direction:column;height:100%;width:100%;background:var(--cream);color:var(--ink);font:14px/1.5 \"Open Sans\",system-ui,-apple-system,\"Segoe UI\",Roboto,sans-serif;overflow:hidden}'\n    + '@media (prefers-color-scheme:dark){.app{--cream:#1a1a19;--surf:#232322;--ink:#fff;--ink2:#c3c2b7;--line:#3a3a38;--s1:#3987e5;--s2:#d95926;--s3:#199e70}}'\n    + '.hd{flex:none;display:flex;align-items:center;gap:16px;padding:14px 22px;border-bottom:1px solid var(--line);background:var(--surf)}'\n    + '.brand{display:flex;flex-direction:column;line-height:1.15;flex:none}'\n    + '.brand b{font-size:20px;font-weight:700}'\n    + '.brand span{font-size:12px;color:var(--ink2)}'\n    + '.sp{flex:1 1 auto}'\n    + '.f{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--ink2);flex:none}'\n    + '.f select,.f input{font:inherit;padding:5px 8px;border:1px solid var(--line);border-radius:7px;background:var(--surf);color:var(--ink)}'\n    + '.body{flex:1 1 auto;min-height:0;overflow:auto;padding:16px 22px 22px}'\n    + '.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px;margin-bottom:16px}'\n    + '.kpi{background:var(--surf);border:1px solid var(--line);border-radius:14px;padding:14px 16px}'\n    + '.kpi .v{font-size:30px;font-weight:700;color:var(--acc);line-height:1.1}'\n    + '.kpi .l{font-size:12px;color:var(--ink2);margin-top:4px}'\n    + '.kpi .n{font-size:10.5px;color:var(--ink2);margin-top:6px;opacity:.85}'\n    + '.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:14px}'\n    + '.card{background:var(--surf);border:1px solid var(--line);border-radius:14px;padding:14px 16px;min-width:0}'\n    + '.card h3{margin:0 0 2px;font-size:13.5px;font-weight:700}'\n    + '.card .sub{font-size:11px;color:var(--ink2);margin-bottom:10px}'\n    + '.err{background:#fff0ef;border:1px solid rgba(255,60,51,.45);color:#b3261e;border-radius:9px;padding:9px 12px;font-size:13px;margin-bottom:12px}'\n    + '.warn{background:#fff6e6;border:1px solid #f0dcb4;color:#7a5a12;border-radius:9px;padding:8px 12px;font-size:12px;margin-bottom:12px}'\n    + '.empty{color:var(--ink2);font-size:12.5px;padding:18px 0;text-align:center}'\n    + '.btn{flex:none;border:1px solid var(--line);background:var(--surf);border-radius:8px;padding:6px 13px;font:600 12px/1 inherit;color:var(--ink);cursor:pointer}'\n    + '.btn:hover{border-color:var(--acc);color:var(--acc)}'\n    + '.cardhd{display:flex;align-items:baseline;gap:8px}'\n    + '.tgl{margin-left:auto;border:0;background:transparent;color:var(--ink2);font:600 11px/1 inherit;cursor:pointer;padding:3px 6px;border-radius:5px}'\n    + '.tgl:hover{color:var(--acc)}'\n    + '.bars{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:7px}'\n    + '.bars li{display:grid;grid-template-columns:minmax(0,150px) 1fr auto;align-items:center;gap:10px}'\n    + '.bl{font-size:12px;color:var(--ink2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}'\n    + '.bt{background:rgba(22,43,55,.07);border-radius:4px;height:14px;overflow:hidden}'\n    + '.bt i{display:block;height:100%;border-radius:0 4px 4px 0;background:var(--s1)}'\n    + '.bars li:hover .bt i{filter:brightness(1.14)}'\n    + '.bv{font-size:12px;font-weight:700;min-width:46px;text-align:right}'\n    + '.cols{display:flex;align-items:flex-end;gap:3px;height:158px}'\n    + '.col{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;height:100%;gap:5px}'\n    + '.col i{display:block;width:100%;background:var(--s1);border-radius:4px 4px 0 0}'\n    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lectus.\n\n"}}},"component":"data2-core-flow@If"},"sentiment":{"params":{"compare":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"builder"}}}},"then":{"component":"data2-core-primitives@String","params":{"content":"feliz"}}},"component":"data2-core-flow@If"},"observe_fix_scroll":{"params":{},"component":"data2-core-functions@DateNow"},"tool":{"component":"data2-core-primitives@String","params":{}},"messages":{"params":{"compare":{"params":{"components":[{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"builder"}}}},{"params":{"subject":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"isPlaying"}}}}},"component":"data2-core-logical-operators@Not"}]},"component":"data2-core-logical-operators@And"},"else":[],"then":{"params":{"text":{"component":"data2-core-primitives@String","params":{"content":"[\n 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realizado unas mejoras de uso para que tu experiencia sea satisfactoria. 👍\\n\\nA continuación te dejo unas sugerencias \"\n    },\n    \"createdAt\": \"2024-09-05T22:27:02.606Z\",\n    \"updatedAt\": \"2024-09-05T22:27:02.606Z\"\n  },\n  {\n    \"_id\": \"66da3036b40223943a4aa0f2\",\n    \"session\": \"66da3002b40223943a4aa08e\",\n    \"chat_id\": \"kxHxRfzm8WFxJzDrjSFAv\",\n    \"id\": \"JUntsMHsRnGDcyFJW0xOQ\",\n    \"index\": 13,\n    \"time\": \"2024-09-05T22:27:02.000Z\",\n    \"sender\": \"ASSISTANT\",\n    \"type\": \"image\",\n    \"image\": {\n      \"link\": \"https://natura.data2.media/file/gIVl1vqOsNTA-fxicj7EZ\"\n    },\n    \"createdAt\": \"2024-09-05T22:27:02.928Z\",\n    \"updatedAt\": \"2024-09-05T22:27:02.928Z\"\n  },\n  {\n    \"_id\": \"66da3039e49083b2655676a8\",\n    \"session\": \"66da3002b40223943a4aa08e\",\n    \"chat_id\": \"kxHxRfzm8WFxJzDrjSFAv\",\n    \"id\": \"s8LQy1TR6cnNhTD4mau2r\",\n    \"index\": 14,\n    \"time\": \"2024-09-05T22:27:05.000Z\",\n    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