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Esto ocurre por alguna inconsistencia en su dirección; después de actualizar sus datos sus puntos deberían restablecerse en hasta 24 horas.' },\n { _id: 'm2', title: 'Pedido retenido por límite de crédito', article: '10884', d2_search_score: 0.74, category: 'PEDIDOS', content: 'Si el pedido queda retenido por exceder el límite de crédito, la consultora deberá ajustar el puntaje del pedido según el crédito disponible o pagar pedidos pendientes para liberar crédito.' },\n { _id: 'm3', title: 'Unificación ELO Natura y Avon', article: '11002', d2_search_score: 0.66, category: 'MODELO_COMERCIAL', content: 'Con el ELO México, Natura y Avon se unificaron. Los ciclos, el catálogo y la tabla de puntos pasan a ser únicos. Ante conflicto de información, siempre prevalece el contenido que habla específicamente del ELO.' },\n { _id: 'm4', title: 'Dejar de vender / baja de consultora', article: '10077', d2_search_score: 0.52, category: 'MODELO_COMERCIAL', content: 'Para darse de baja como Consultora de Belleza Natura debe enviar un correo a atencion_consultor@natura.net adjuntando identificación oficial vigente por ambos lados y una carta con el motivo.' },\n { _id: 'm5', title: 'Plazos de entrega por región', article: '10455', d2_search_score: 0.41, category: 'PEDIDOS', content: 'Los plazos de entrega varían por región. Capital y GBA: 3 a 5 días hábiles. Interior: 5 a 8 días hábiles contados desde la facturación del pedido.' }\n]\nconst MOCK_HISTORY = [\n { _id: 'h1', pergunta: '¿Cómo actualizo la dirección de una consultora?', resposta: 'Querido Asesor, para actualizar la dirección ingresá en el panel de registro, sección *Datos personales*, y editá el campo Domicilio. El cambio impacta el próximo ciclo.', createdAt: Date.now() - 1080000 },\n { _id: 'h2', pergunta: '¿Cuántos días demora un reembolso?', resposta: 'Estimado asesor, el reembolso se procesa en hasta **10 días hábiles** después de aprobada la solicitud.', createdAt: Date.now() - 5700000 },\n { _id: 'h3', pergunta: '¿Qué pasa si el pedido llega incompleto?', resposta: 'Querido Asesor, se debe abrir un reclamo de falta de producto adjuntando el número de pedido y la foto del remito.', createdAt: Date.now() - 93600000 }\n]\nconst MOCK_ANSWER = 'Querido Asesor,\\n\\nSi la consultora visualiza **apenas 1 punto**, casi siempre se debe a una **inconsistencia en su dirección**.\\n\\nPasos a seguir:\\n\\n1. Pedíle que ingrese a *Mi registro* y revise el domicilio completo.\\n2. Que corrija calle, número y código postal.\\n3. Guardar los cambios.\\n\\nDespués de actualizar los datos, **sus puntos deberían restablecerse** automáticamente.\\n\\n> Si pasadas 24 horas el puntaje sigue igual, abrí un ticket para el área comercial.'\n\nconst HELP_MD = 'Soy **NASVI**\\n\\nTu nuevo **copiloto virtual**, listo para acompañarte en cada contacto con nuestras consultoras.\\n\\nEstoy aquí para hacer tu trabajo **más ágil, más seguro y más claro**.\\n\\n¿Cómo lo hago? Muy fácil:\\n\\n- Estoy entrenado con los procesos, protocolos y wikis actualizados de Natura y Avon.\\n- Cuando tengas una duda, yo te doy la respuesta en segundos, sin detener tu atención.\\n- Además, te llevo directo a la fuente oficial en Beedoo, para que siempre tengas información validada.\\n\\nMi misión es que puedas resolver más consultas en el primer contacto, sin errores, y con total confianza.'\n\nconst VOTE = {\n 1: ['No encontré nada útil', 'Sin respuesta o sin relevancia para la consulta'],\n 2: ['Encontré muy poca información', 'Respuesta incompleta o poco relevante'],\n 3: ['Encontré parte de la información', 'Resolvió parcialmente, se requiere buscar más'],\n 4: ['Encontré casi todo lo que buscaba', 'Útil en gran parte, pero con pequeños vacíos'],\n 5: ['Encontré exactamente lo que necesitaba', 'Respuesta clara, completa y satisfactoria']\n}\nconst ORIGENES = [['chat', 'Chat'], ['voz', 'Voz'], ['video', 'Video']]\nconst BEEDOO = { MX: 'https://naturamexico.beedoo.io/wiki/' }\nconst BEEDOO_DEFAULT = 'https://naturalatam.beedoo.io/wiki/'\nconst PROMPT = 'Operador Pergunta : \\n\\n\"{q}\"\\n\\nContesta en espanol'\n\nfunction esc(s) { return String(s == null ? '' : s).replace(/&/g, '&').replace(//g, '>') }\nfunction attr(s) { return esc(s).replace(/\"/g, '"') }\nfunction isDemo(d2) { return d2.param('demo') === true }\n// Spanish relative time. d2.fmt.relative follows the browser locale, which in the\n// builder preview is English — the asesor must always read Spanish.\nfunction rel(ts) {\n const t = typeof ts === 'number' ? ts : Date.parse(ts)\n if (!t) return ''\n const m = Math.round((Date.now() - t) / 60000)\n if (m < 1) return 'recién'\n if (m < 60) return 'hace ' + m + (m === 1 ? ' minuto' : ' minutos')\n const h = Math.round(m / 60)\n if (h < 24) return 'hace ' + h + (h === 1 ? ' hora' : ' horas')\n const d = Math.round(h / 24)\n if (d === 1) return 'ayer'\n if (d < 30) return 'hace ' + d + ' días'\n return new Date(t).toLocaleDateString('es')\n}\n\nfunction authOf(d2) { try { return d2.auth(d2.params.autenticacion) } catch (e) { return null } }\n// \"known\" = we resolved a real operator record with markets. The builder preview is\n// authenticated but is NOT an operator, so isAuthed alone would strand the market picker.\nfunction known(d2) { if (isDemo(d2)) return true; const u = user(d2); return (u.countries || []).length > 0 }\nfunction user(d2) {\n if (isDemo(d2)) return MOCK_USER\n const a = authOf(d2)\n const em = (a && a.user && a.user.email) || ''\n if (!em) return {}\n const ds = d2.data('usuarios')\n const rows = ds ? ds.records() : []\n const f = rows.filter(function (r) { return r.email === em })[0]\n return f || { email: em }\n}\nfunction isEcom(u) { return [].concat(u.user_type || []).indexOf('E-commerce') >= 0 }\nfunction solo(u) { return (u.countries || []).length === 1 }\nfunction regionCodes(d2) {\n if (isDemo(d2)) return MOCK_REGIONS\n const ds = d2.data('regiones')\n return ds ? ds.records().map(function (r) { return r.country_code }).filter(Boolean).sort() : []\n}\nfunction marketOptions(d2, u) {\n if (!known(d2)) return regionCodes(d2)\n return isEcom(u) ? regionCodes(d2) : (u.countries || [])\n}\nfunction showSelector(d2, u) { return !known(d2) || isEcom(u) || !solo(u) }\nfunction market(d2, u) {\n if (known(d2) && !isEcom(u) && solo(u)) return u.countries[0]\n return d2.state.region || marketOptions(d2, u)[0] || ''\n}\nfunction hits(d2) {\n if (isDemo(d2)) return d2.state.hits || []\n const ds = d2.data('faqs')\n return ds ? ds.records() : []\n}\nfunction bot(d2) { try { return d2.assistant(d2.params.assistant) } catch (e) { return null } }\nfunction answerText(d2) { if (isDemo(d2)) return d2.state.answer || ''; const a = bot(d2); return (a && a.answer) || '' }\nfunction busy(d2) { if (isDemo(d2)) return !!d2.state.busy; const a = bot(d2); return !!(a && a.busy) }\nfunction history(d2) {\n if (isDemo(d2)) return MOCK_HISTORY\n const ds = d2.data('historial')\n return ds ? ds.records() : []\n}\nfunction beedooUrl(mk, article) { return (BEEDOO[mk] || BEEDOO_DEFAULT) + String(article || '') + '/lll' }\n\nfunction card(d2, r, i, mk) {\n const sc = typeof r.d2_search_score === 'number' ? (r.d2_search_score * 10).toFixed(1) : ''\n return ''\n + '
Vista previa: la sesión actual no corresponde a un operador de Agents Tools, así que el mercado se elige a mano. En el app publicado el mercado sale de countries del usuario.
'\n}\nfunction vistaFormulario(d2, bz) {\n const p = leerIds(d2.state.idsText)\n const mk = mercadosSel(d2)\n const eco = !!d2.state.ecommerce\n const pl = plan(d2)\n const reg = regiones(d2)\n const dis = bz ? ' disabled' : ''\n const smx = !!d2.state.soloMx\n const disMx = (bz || smx) ? ' disabled' : ''\n const inval = p.invalidos.slice(0, 20)\n const estadoIds = p.validos.length\n ? '' + plural(p.validos.length, 'ID válido', 'IDs válidos') + '' + (p.duplicados ? ' · ' + plural(p.duplicados, 'duplicado omitido', 'duplicados omitidos') : '') + (p.validos.length > MAX_IDS ? ' · máximo ' + MAX_IDS + ' por importación' : '')\n : 'Sin IDs todavía.'\n let instTxt = '' + esc(pl.instance) + ''\n if (pl.soloMx) instTxt += 'Resincronización de un artículo grabado con naturamexico: se busca solo allí y entra solo para MX. '\n else if (pl.forzada) instTxt += 'Resincronización de un artículo de ' + esc(pl.instance) + ': se busca solo allí y entra solo para MX. Cambiar mercados o e-commerce vuelve a la regla normal.'\n else if (eco) instTxt += 'Contenido de e-commerce para los mercados elegidos.'\n else if (pl.fallback) instTxt += 'MX: lo que no exista en naturalatam se busca en naturamexico y se importa solo para MX.'\n else instTxt += 'Instancia común para todos los mercados.'\n return '
'\n + '
'\n + ''\n + ''\n + '
Uno por línea (también se aceptan comas o espacios). Solo números; los repetidos se cuentan una vez.
Solo en la memoria de esta pantalla: no se guardan ni se registran. Se descartan al terminar la importación, al cerrar la pantalla o tras 15 minutos sin uso.
Los IDs, mercados o e-commerce cambiaron desde esta previsualización: previsualizar de nuevo para poder importar.
' : '')\n + (!pv.importado && b && b.error ? msgCaja({ tipo: 'info', texto: b.error + ' Por eso los artículos que no figuran en la base aparecen como «desconocido»: los mercados se suman igual en el servidor y la categoría vigente se conserva salvo que se elija otra.' }) : '')\n + (pv.importado ? '' : '
Se graban ' + plural(ok.length, 'artículo', 'artículos') + ' (' + plural(fragmentos, 'fragmento', 'fragmentos') + ') para ' + esc(mks.join(', ')) + '. Una versión nueva se graba completa antes de quitar la anterior; si algo falla, la versión vigente queda intacta.' + ((nf || er) ? ' Los no encontrados y los que tuvieron error quedan registrados en el historial.' : '') + '
'\n + (r.corte ? msgCaja({ tipo: r.corte.tipo === 'detenido' ? 'info' : 'error', texto: 'La importación se interrumpió: ' + sinPunto(r.corte.texto) + '. Los artículos no procesados quedan marcados con error y no se grabó nada en ellos (la versión vigente, si existía, sigue intacta).' }) : '')\n + (r.cierre ? msgCaja({ tipo: 'info', texto: r.cierre }) : '')\n + '
Importar wikis de Beedoo1. Pegar los IDs. 2. Elegir mercados (y e-commerce si corresponde). 3. Completar el login de Beedoo. 4. Previsualizar el texto limpio y, si está bien, importar.Nada se graba durante la previsualización.
'\n + msgCaja(d2.state.avisoBase)\n + (b && b.error ? msgCaja({ tipo: 'error', texto: b.error }) : '')\n + (b && b.parcial ? msgCaja({ tipo: 'info', texto: 'Lista parcial: la base es más grande que el límite de lectura de esta pantalla.' }) : '')\n + (b && b.sinAutor ? '
El DataSet conectado al parámetro «wikis» no expone imported_by: el autor de cada importación figura como «—» (ver el historial).
' : '')\n + (!b ? '
' + (cargando ? 'Cargando la base…' : 'La base todavía no se cargó.') + '
v' + esc(r.version) + (r.nVersiones > 1 ? ' ' + pill('nf', plural(r.nVersiones, 'versión', 'versiones'), 'Hay fragmentos de más de una versión: una grabación anterior no terminó de quitar la versión vieja. Resincronizar lo resuelve.') : '') + '
'\n + '
' + fecha(r.imported_at) + '
' + esc(por || '—') + '
'\n + '
'\n + '
'\n + '
'\n }).join('')\n + '
'))\n}\nfunction etiquetaJob(j) {\n const e = ESTADOS_JOB[j.status] || [String(j.status || 'sin estado'), 'eq']\n const viejo = j.status === 'importando' && tiempoDe(j.started_at || j.created_at) && (Date.now() - tiempoDe(j.started_at || j.created_at) > 30 * 60000)\n return viejo ? ['Sin cierre', 'nf', 'La importación empezó hace más de 30 min y no se cerró (pantalla cerrada o falla). Revisar la base.'] : [e[0], e[1], '']\n}\nfunction vistaHistorial(d2) {\n const j = d2.state.jobs\n const cargando = !!d2.state.cargandoJobs\n const rows = (j && j.rows) || []\n const ab = d2.state.jobAbierto || {}\n return '
' + (j ? plural(rows.length, 'registro', 'registros') + ' de importación y remoción' + (rows.length >= 50 ? ' (los 50 más recientes)' : '') : '') + '
Se eliminan sus ' + plural(c.chunks, 'fragmento', 'fragmentos') + ' para todos los mercados (' + esc((c.markets || []).join(', ') || '—') + '). El copiloto deja de usarlo enseguida; para recuperarlo hay que importarlo de nuevo. La remoción queda registrada en el historial.
'\n },\n mounted(d2) {\n const v = vida(d2)\n v.activo = true\n const vault = { email: '', password: '' }\n let reloj = null\n const limpiarInputs = function (soloClave) {\n const p = d2.$('#bd-pass'); if (p) p.value = ''\n if (!soloClave) { const e = d2.$('#bd-email'); if (e) e.value = '' }\n }\n const ctx = {\n vault: vault,\n tocar: function () {\n if (reloj) clearTimeout(reloj)\n reloj = setTimeout(function () {\n if (d2.state.busy) { ctx.tocar(); return }\n if (vault.email || vault.password || d2.state.credOk) ctx.olvidar('inactividad')\n }, OLVIDO_MS)\n },\n olvidar: function (motivo) {\n vault.email = ''; vault.password = ''\n if (reloj) { clearTimeout(reloj); reloj = null }\n limpiarInputs(false)\n const o = { credOk: false }\n if (motivo === 'inactividad') o.aviso = { tipo: 'info', texto: 'Las credenciales de Beedoo se descartaron tras 15 minutos sin uso.' }\n if (motivo === 'manual') o.aviso = { tipo: 'info', texto: 'Credenciales de Beedoo descartadas.' }\n poner(d2, o)\n },\n olvidarClave: function () {\n vault.password = ''\n limpiarInputs(true)\n poner(d2, { credOk: false })\n v.foco = '#bd-pass'\n }\n }\n const marcarCred = function () {\n leerCred(d2, ctx)\n const ok = !!(vault.email && vault.password)\n if (ok !== !!d2.state.credOk) poner(d2, { credOk: ok })\n if (vault.email || vault.password) ctx.tocar()\n }\n d2.onUnmount(function () {\n v.activo = false\n vault.email = ''; vault.password = ''\n if (reloj) clearTimeout(reloj)\n })\n d2.on(window, 'pagehide', function () { vault.email = ''; vault.password = ''; limpiarInputs(false); poner(d2, { credOk: false }) })\n if (!d2.state.tab) {\n const ini = { tab: 'importar', mercados: [], ecommerce: false, idsText: '' }\n if (isDemo(d2)) { ini.idsText = '130164\\n130175\\n211125\\n132750\\n175799\\n999\\n211125\\nabc'; ini.mercados = ['AR', 'MX'] }\n d2.setState(ini)\n }\n const r0 = d2.data('regiones')\n if (r0 && !r0.records().length) r0.refresh()\n if (!isDemo(d2)) emailSesion(d2).then(function (e) { if (e && e !== d2.state.sesEmail) poner(d2, { sesEmail: e }) })\n const irA = function (t) {\n d2.state.tab = t\n if (t === 'base' && !d2.state.base && !d2.state.cargandoBase) cargarBase(d2, ctx)\n if (t === 'historial' && !d2.state.jobs && !d2.state.cargandoJobs) cargarJobs(d2, ctx)\n }\n d2.on('.tab', 'click', function (e, el) { irA(el.dataset.tab) })\n d2.on('.tab', 'keydown', function (e, el) {\n const orden = TABS.map(function (t) { return t[0] })\n let i = orden.indexOf(el.dataset.tab)\n if (e.key === 'ArrowRight') i = (i + 1) % orden.length\n else if (e.key === 'ArrowLeft') i = (i + orden.length - 1) % orden.length\n else if (e.key === 'Home') i = 0\n else if (e.key === 'End') i = orden.length - 1\n else return\n e.preventDefault()\n irA(orden[i])\n v.foco = '#tb-' + orden[i]\n })\n d2.on('#ids', 'input', function (e, el) { d2.state.idsText = el.value })\n d2.on('.mk-in', 'change', function (e, el) {\n const m = mercadosSel(d2).filter(function (c) { return c !== el.value })\n if (el.checked) m.push(el.value)\n d2.setState({ mercados: m, instForzada: null })\n })\n d2.on('.mk-todos', 'click', function () { if (!d2.state.busy && !d2.state.soloMx) d2.setState({ mercados: MERCADOS.slice(), instForzada: null }) })\n d2.on('.mk-ninguno', 'click', function () { if (!d2.state.busy && !d2.state.soloMx) d2.setState({ mercados: [], instForzada: null }) })\n d2.on('.eco', 'change', function (e, el) { d2.setState({ ecommerce: !!el.checked, instForzada: null }) })\n d2.on('.smx-off', 'click', function () { if (!d2.state.busy) d2.setState({ soloMx: false, instForzada: null }) })\n d2.on('.bd', 'input', marcarCred)\n d2.on('.bd', 'change', marcarCred)\n d2.on('.bd-pass', 'keydown', function (e) { if (e.key === 'Enter') { e.preventDefault(); previsualizar(d2, ctx, 'nuevo') } })\n d2.on('.olvidar', 'click', function () { ctx.olvidar('manual') })\n d2.on('.previsualizar', 'click', function () { previsualizar(d2, ctx, 'nuevo') })\n d2.on('.reintentar', 'click', function () { previsualizar(d2, ctx, 'reintentar') })\n d2.on('.respaldo', 'click', function () { previsualizar(d2, ctx, 'respaldo') })\n d2.on('.detener', 'click', function () {\n if (!d2.state.busy) return\n v.detener = true\n poner(d2, { prog: Object.assign({}, d2.state.prog, { etiqueta: 'Deteniendo al terminar la llamada en curso…' }) })\n })\n d2.on('.descartar', 'click', function () { if (!d2.state.busy) d2.setState({ preview: null, abiertos: {}, aviso: null }) })\n d2.on('.importar', 'click', function () { importar(d2, ctx) })\n d2.on('.pv-tog', 'click', function (e, el) {\n const a = Object.assign({}, d2.state.abiertos || {})\n a[el.dataset.a] = !a[el.dataset.a]\n d2.state.abiertos = a\n })\n d2.on('.pv-cat', 'change', function (e, el) {\n const pv = d2.state.preview\n if (!pv || d2.state.busy) return\n const conservar = el.value === CONSERVAR\n d2.state.preview = Object.assign({}, pv, { items: pv.items.map(function (x) { return x.article_id === el.dataset.a ? Object.assign({}, x, { categoria: conservar ? '' : el.value, conservarCat: conservar, categoriaManual: !conservar, categoriaSugerida: false }) : x }) })\n })\n d2.on('.f-mk', 'change', function (e, el) { d2.state.fMk = el.value })\n d2.on('.f-eco', 'change', function (e, el) { d2.state.fEco = el.value })\n d2.on('.f-txt', 'input', function (e, el) { d2.state.fTxt = el.value })\n d2.on('.b-act', 'click', function () { if (!d2.state.cargandoBase) { d2.state.avisoBase = null; cargarBase(d2, ctx) } })\n d2.on('.resync', 'click', function (e, el) {\n if (d2.state.busy) return\n const r = filaBase(d2, el.dataset.k)\n if (!r) return\n const mk = (r.markets || []).filter(function (c) { return MERCADOS.indexOf(c) >= 0 })\n d2.setState({\n tab: 'importar', idsText: r.article_id, mercados: r.instance === INST.mx ? ['MX'] : mk,\n ecommerce: r.instance === INST.eco, instForzada: null, soloMx: r.instance === INST.mx,\n preview: null, resultado: null, abiertos: {},\n aviso: { tipo: 'info', texto: 'Artículo ' + r.article_id + ' cargado para resincronizar (' + r.instance + ' · ' + (mk.join(', ') || 'sin mercados') + '). Completar el login de Beedoo y previsualizar.' }\n })\n v.foco = d2.state.credOk ? '.previsualizar' : '#bd-email'\n })\n d2.on('.quitar', 'click', function (e, el) {\n if (d2.state.busy) return\n const r = filaBase(d2, el.dataset.k)\n if (!r) return\n v.volver = el.dataset.k\n d2.setState({ confirmar: { article_id: r.article_id, instance: r.instance, titulo: r.titulo, chunks: r.chunks, markets: r.markets } })\n })\n const cerrarDlg = function () { if (d2.state.busy !== 'remover') d2.state.confirmar = null }\n d2.on('.dlg-no', 'click', cerrarDlg)\n d2.on('.dlg-si', 'click', function () { quitar(d2, ctx) })\n d2.on('.scrim', 'click', function (e, el) { if (e.target === el) cerrarDlg() })\n d2.on('.dlg', 'keydown', function (e) {\n if (e.key !== 'Tab') return\n const f = d2.$$('.dlg button:not([disabled])')\n if (!f.length) return\n const raiz = d2.root && d2.root.getRootNode ? d2.root.getRootNode() : document\n const act = raiz.activeElement\n if (e.shiftKey && act === f[0]) { e.preventDefault(); f[f.length - 1].focus() }\n else if (!e.shiftKey && act === f[f.length - 1]) { e.preventDefault(); f[0].focus() }\n })\n d2.on(document, 'keydown', function (e) { if (e.key === 'Escape' && d2.state.confirmar) cerrarDlg() })\n d2.on('.j-act', 'click', function () { if (!d2.state.cargandoJobs) cargarJobs(d2, ctx) })\n d2.on('.j-tog', 'click', function (e, el) {\n const a = Object.assign({}, d2.state.jobAbierto || {})\n a[el.dataset.j] = !a[el.dataset.j]\n d2.state.jobAbierto = a\n })\n },\n updated(d2) {\n const v = vida(d2)\n const bz = !!d2.state.busy\n d2.$$('.bd').forEach(function (el) { if (el.disabled !== bz) el.disabled = bz })\n const dlg = d2.$('.dlg')\n if (dlg && !v.dlg) {\n v.dlg = true\n const b = d2.$('.dlg-no')\n if (b) b.focus()\n } else if (!dlg && v.dlg) {\n v.dlg = false\n const back = v.volver ? d2.$$('.quitar').filter(function (b) { return b.dataset.k === v.volver })[0] : null\n const alt = d2.$('.b-act')\n if (back) back.focus(); else if (alt) alt.focus()\n v.volver = null\n }\n if (v.foco) {\n const el = d2.$(v.foco)\n v.foco = null\n if (el && !el.disabled) el.focus()\n }\n }\n}\n"}},"api":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"api"}}}},"wikis":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"wikis"}}}},"jobs":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"jobs"}}}},"regiones":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"regiones"}}}},"auth":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"auth"}}}},"demo":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"demo"}}}},"accent":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"accent"}}}}}}}}}},{"_id":"6acee31db48793739f877d94","component":"data2-core-types@Component","system":"645b823726c1280637133f0e","params":{"extends":"data2-core-primitives@Block","component":"NasviCopiloto","package":"natura","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"// NasviCopiloto — NASVI v4, copiloto del asesor (Agents Tools AR / MX).\n// Todo el trabajo pesado corre en el listener nasvi-v4-api-operador: perfil de la sesión,\n// búsqueda híbrida (FAQ curada + wikis), prompt, IA (cerebras) y telemetría. La pantalla\n// solo arma el pedido y muestra la respuesta. Sin fuente confiable la API no llama a la IA\n// y la pantalla dice \"sin información\" en vez de inventar.\n// Respuestas con fuente piden voto 1–5 antes de la próxima consulta (comentario si nota <= 2).\n// El texto de la IA se muestra con un markdown propio que escapa todo el HTML.\n\nconst VERSION = 'copiloto-4.2.2'\nconst MERCADOS = ['AR', 'MX', 'CO', 'PE', 'CL', 'EC']\nconst NOMBRES = { AR: 'Argentina', MX: 'México', CO: 'Colombia', PE: 'Perú', CL: 'Chile', EC: 'Ecuador' }\nconst ORIGENES = [['chat', 'Chat'], ['voz', 'Voz'], ['video', 'Video']]\nconst VOTO = {\n 1: ['No encontré nada útil', 'Sin respuesta o sin relevancia para la consulta'],\n 2: ['Encontré muy poca información', 'Respuesta incompleta o poco relevante'],\n 3: ['Encontré parte de la información', 'Resolvió parcialmente, hubo que buscar más'],\n 4: ['Encontré casi todo lo que buscaba', 'Útil en gran parte, con pequeños vacíos'],\n 5: ['Encontré exactamente lo que necesitaba', 'Respuesta clara, completa y satisfactoria']\n}\nconst PEND_MS = 8 * 3600 * 1000\nconst LIMITE_MS = 90000\nconst AYUDA = 'Soy **NASVI**, tu copiloto durante la atención.\\n\\n'\n + '- Busco primero en las **wikis del asesor** (Beedoo) y completo con la **FAQ de AVI**: es la más actualizada, pero está escrita para la consultora, así que la uso solo como dato.\\n'\n + '- Cada dato de la respuesta indica su fuente con un número, por ejemplo [1]. Tocá el número para ver esa fuente en el panel **Fuentes**.\\n'\n + '- Si no encuentro una fuente confiable, te lo digo y **no invento** una respuesta.\\n'\n + '- Después de cada respuesta, evaluala de 1 a 5. Con nota 1 o 2, contanos qué faltó: así se mejora la base.\\n\\n'\n + 'Atajos: **Enter** envía · **Shift+Enter** nueva línea.'\nconst TIPOS = { faq: 'FAQ de AVI (bot)', beedoo: 'Wiki del asesor · AR', mx: 'Wiki del asesor · MX', regla: 'Regla operativa México', wiki: 'Wiki del asesor' }\n\nfunction esc(s) { return String(s == null ? '' : s).replace(/&/g, '&').replace(//g, '>') }\nfunction attr(s) { return esc(s).replace(/\"/g, '"').replace(/'/g, ''') }\nfunction isDemo(d2) { return d2.param('demo') === true }\nfunction dormir(ms) { return new Promise(function (r) { setTimeout(r, ms) }) }\nfunction urlSegura(u) { const s = String(u || '').trim(); return /^https?:\\/\\/[^\\s\"'<>]+$/i.test(s) ? s : '' }\nfunction acento(d2) {\n const v = String(d2.param('accent', '') || '').trim()\n return /^(#[0-9a-f]{3,8}|(rgb|hsl)a?\\([0-9.,%\\s/deg]+\\)|[a-z]{3,24})$/i.test(v) ? v : '#FF6C0E'\n}\nfunction appDe(d2) { const a = String(d2.param('app', 'ar') || 'ar').toLowerCase(); return a === 'mx' ? 'mx' : 'ar' }\nfunction nf(n, d) { const v = Number(n); if (!isFinite(v)) return '—'; return v.toLocaleString('es', { minimumFractionDigits: d || 0, maximumFractionDigits: d || 0 }) }\n\n// ---- estado no reactivo (borradores) ----\nconst VIDA = new WeakMap()\nfunction vida(d2) {\n let v = VIDA.get(d2)\n if (!v) { v = { activo: true, borrador: '', comentario: '', reloj: null }; VIDA.set(d2, v) }\n return v\n}\nfunction poner(d2, o) { if (vida(d2).activo) d2.setState(o) }\n\n// ---- localStorage (siempre en try/catch; por usuario) ----\nfunction lsGet(k) { try { const v = window.localStorage.getItem(k); return v ? JSON.parse(v) : null } catch (e) { return null } }\nfunction lsSet(k, v) { try { window.localStorage.setItem(k, JSON.stringify(v)) } catch (e) { /* sin almacenamiento */ } }\nfunction lsDel(k) { try { window.localStorage.removeItem(k) } catch (e) { /* sin almacenamiento */ } }\nfunction kPend(email) { return 'nasvi.v4.pendiente.' + String(email || '').toLowerCase() }\nfunction kMk(email) { return 'nasvi.v4.mercado.' + String(email || '').toLowerCase() }\n\n// ---- markdown seguro: escapa TODO y después aplica un subconjunto ----\n// 【1】, [1, 2], [1†fuente] -> [1][2]: la IA a veces cita con otros formatos\nfunction normCitas(t) {\n return String(t || '').replace(/[【\\[]+\\s*(\\d{1,2})\\s*[,;]\\s*(\\d{1,2})\\s*[,;]\\s*(\\d{1,2})\\s*[\\]】]+/g, '[$1][$2][$3]')\n .replace(/[【\\[]+\\s*(\\d{1,2})\\s*[,;]\\s*(\\d{1,2})\\s*[\\]】]+/g, '[$1][$2]')\n .replace(/[【\\[]+\\s*(\\d{1,2})(?:\\s*†[^\\]】]*)?\\s*[\\]】]+/g, '[$1]')\n .replace(/【\\s*(\\d{1,2})\\s*(?:[:†,;][^】]*)?】/g, '[$1]')\n}\nfunction enlace(url, txt) { return '' + txt + '' }\n// inerte = números de cita sin acción (ayuda, voto pendiente antes de cargar las fuentes)\nfunction inline(t, nf, inerte) {\n const code = [], links = []\n function guardar(h) { links.push(h); return '\\u0001' + (links.length - 1) + '\\u0001' }\n let s = normCitas(t).replace(/`([^`]+)`/g, function (m, c) { code.push(c); return '\\u0000' + (code.length - 1) + '\\u0000' })\n s = s.replace(/\\[([^\\]]+)\\]\\((https?:\\/\\/[^\\s)]+)\\)/g, function (m, txt, u) {\n const url = urlSegura(u.replace(/&/g, '&'))\n return url ? guardar(enlace(url, txt)) : txt\n })\n // URL suelta (la IA copia el link de la wiki): enlace seguro, sin la puntuación final\n s = s.replace(/https?:\\/\\/[^\\s<\\[\\u0001*]+/g, function (m) {\n const fin = (m.match(/[.,;:!?)\\]]+$/) || [''])[0]\n const base = fin ? m.slice(0, m.length - fin.length) : m\n const url = urlSegura(base.replace(/&/g, '&'))\n return url ? guardar(enlace(url, base)) + fin : m\n })\n s = s.replace(/\\*\\*([^*]+)\\*\\*/g, '$1')\n s = s.replace(/(^|[^*])\\*([^*\\s][^*]*)\\*/g, '$1$2')\n s = s.replace(/\\s*\\[(\\d{1,2})\\]/g, function (m, n) {\n const k = Number(n)\n if (inerte) return k >= 1 ? ' ' + k + '' : ''\n if (k >= 1 && k <= nf) return ' '\n return ''\n })\n // citas seguidas quedan juntas y pegadas a la palabra anterior (no se parten entre líneas)\n s = s.replace(/(?: <(?:button|span) class=\"cit[^\"]*\"[^>]*>\\d{1,2}<\\/(?:button|span)>)+/g, function (m) { return ' ' + m.replace(/ ' })\n s = s.replace(/\\u0001(\\d+)\\u0001/g, function (m, i) { return links[Number(i)] })\n s = s.replace(/\\u0000(\\d+)\\u0000/g, function (m, i) { return '' + code[Number(i)] + '' })\n return s\n}\nfunction markdown(texto, nFuentes, inerte) {\n const lineas = esc(texto).replace(/\\r/g, '').split('\\n')\n const out = []\n let lista = null, parr = [], sub = false\n function ln(x) { return inline(x, nFuentes, inerte) }\n function cerrarParr() { if (parr.length) { out.push('
' + ln(parr.join(' ')) + '
'); parr = [] } }\n function cerrarSub() { if (sub) { out.push(''); sub = false } }\n function cerrarLista() { cerrarSub(); if (lista) { if (lista === 'ol' && out.length && /<\\/li>$/.test(out[out.length - 1]) === false && /
/.test(out[out.length - 1])) out.push('
'); out.push(''); lista = null } }\n for (let i = 0; i < lineas.length; i++) {\n const l = lineas[i]\n const t = l.trim()\n if (!t) { cerrarParr(); cerrarLista(); continue }\n let m = t.match(/^(#{1,4})\\s+(.*)$/)\n if (m) { cerrarParr(); cerrarLista(); out.push('
' + ln(m[2]) + '
'); continue }\n m = t.match(/^>\\s?(.*)$/)\n if (m) { cerrarParr(); cerrarLista(); out.push('
' + ln(m[1]) + '
'); continue }\n m = t.match(/^(\\d{1,2})[.)]\\s+(.*)$/)\n if (m) {\n cerrarParr(); cerrarSub()\n if (lista !== 'ol') { cerrarLista(); out.push(''); lista = 'ol' }\n out.push('
' + ln(m[2]) + '
'); continue\n }\n m = t.match(/^[-*•]\\s+(.*)$/)\n if (m) {\n cerrarParr()\n // viñeta con sangría dentro de una lista numerada = sublista del último paso\n if (lista === 'ol' && /^\\s{2,}/.test(l) && /<\\/li>$/.test(out[out.length - 1] || '')) {\n if (!sub) { out[out.length - 1] = out[out.length - 1].replace(/<\\/li>$/, ''); out.push('
'\n + kpi(nf(totA + totB), 'Consultas en el período', nf(totB) + ' en el copiloto v4 · ' + nf(totA) + ' en el sistema anterior')\n + kpi(pct(actV, regs, 1), 'Operadores activos (v4)', nf(actV) + ' de ' + nf(regs) + ' registrados (sin contar supervisores)' + (sinSup ? '' : ' · incluye supervisores (no se pudo leer la lista)'))\n + kpi(nf(actL), 'Activos en el sistema anterior', 'con e-mail registrado y al menos una consulta' + (sinSup ? ', sin supervisores' : ' · incluye supervisores (no se pudo leer la lista)') + (sinEmail > 0 ? ' · ' + nf(sinEmail) + ' consultas sin e-mail' : ''))\n + kpi(actV ? nf(consOp / actV, 1) : '—', 'Consultas por operador activo (v4)', sinSup ? 'sin contar a los supervisores' : 'incluye supervisores (no se pudo leer la lista)')\n + '
'\n },\n\n mounted(d2) {\n const v = vida(d2)\n d2.onUnmount(function () { v.activo = false })\n if (d2.param('debug') === true) { try { window.__nasviPanelApi = function (payload) { return api(d2, payload) }; window.__nasviPanelD2 = d2 } catch (e) { /* sin ventana */ } }\n d2.setState({ seccion: 'uso', datos: {}, cargando: {}, errSec: {} })\n iniciar(d2)\n d2.on('.tab', 'click', function (e, el) { d2.state.seccion = el.dataset.s })\n d2.on('.tab', 'keydown', function (e, el) {\n if (e.key !== 'ArrowRight' && e.key !== 'ArrowLeft') return\n const ids = SECCIONES.map(function (s) { return s[0] })\n const i = ids.indexOf(el.dataset.s)\n d2.state.seccion = ids[(i + (e.key === 'ArrowRight' ? 1 : ids.length - 1)) % ids.length]\n })\n d2.on('.selMk', 'change', function (e, el) { d2.state.mercado = el.value; cargar(d2) })\n d2.on('.inDesde', 'change', function (e, el) { d2.state.desde = el.value })\n d2.on('.inHasta', 'change', function (e, el) { d2.state.hasta = el.value })\n d2.on('.recargar', 'click', function () { cargar(d2) })\n d2.on('.reintentar', 'click', function () { iniciar(d2) })\n d2.on('.csv', 'click', function (e, el) { descargarCsv(d2, el.dataset.c) })\n }\n}\n"}},"api":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"api"}}}},"auth":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"auth"}}}},"demo":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"demo"}}}},"debug":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"debug"}}}},"accent":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"accent"}}}},"copilotoUrl":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"copilotoUrl"}}}},"wikisUrl":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"wikisUrl"}}}}}}}}}},{"_id":"6ad42d452965c84068b5b1f0","component":"data2-core-types@Component","system":"645b823726c1280637133f0e","params":{"extends":"data2-core-primitives@Block","component":"RS_Secuencia_de_errores_replica_R5","package":"natura","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"// R5SecuenciaErrores — réplica (code component) del Html 6ac31912c9effd959f6b4ffc \"Muestra de Data de errores\"\n// (artboard \"Dashboard API ERROR\" 3geIAHZgXan3lXwmf7XMK). Generado por script desde el dump de ComponentInstancesDataSet.\n// NO editar a mano el cuerpo de evdRun: es el \\n\\n\";\nconst EVD_BASE = [{\"_id\":\"demo-err-0001\",\"message_id\":\"demo-msg-0001\",\"session\":\"demo-sess-01\",\"chat_id\":\"demo-chat-01\",\"env\":\"prd\",\"country\":\"AR\",\"time\":\"2026-10-15T14:00:00.400Z\",\"createdAt\":\"2026-10-15T14:00:00.400Z\",\"name\":\"Get Debts\",\"parameters\":{\"consultantId\":\"87654321\"},\"result\":{\"code\":504,\"message\":\"Gateway Timeout\",\"data\":{\"type\":\"INTEGRATION_TIMEOUT\"}},\"error_code\":504,\"e_message\":\"Gateway Timeout\"},{\"_id\":\"demo-err-0002\",\"message_id\":{\"_id\":\"demo-msg-0001\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:00:00.000Z\",\"type\":\"text\",\"text\":{\"body\":\"mi código es 87654321\"},\"index\":3,\"session\":\"demo-sess-01\",\"chat_id\":\"demo-chat-01\"},\"session\":\"demo-sess-01\",\"chat_id\":\"demo-chat-01\",\"env\":\"prd\",\"country\":\"AR\",\"time\":\"2026-10-15T14:00:02.400Z\",\"createdAt\":\"2026-10-15T14:00:02.400Z\",\"name\":\"Validate Consultant\",\"parameters\":\"{\\\"consultantId\\\":\\\"87654321\\\",\\\"country\\\":\\\"AR\\\"}\",\"result\":\"{\\\"code\\\":404,\\\"message\\\":\\\"Consultant not found\\\"}\",\"error_code\":404,\"e_message\":\"Consultant not found\",\"modulo\":\"demo\",\"request\":\"GET /demo/consultants\",\"valid_ok\":false},{\"_id\":\"demo-err-0003\",\"message_id\":{\"_id\":\"demo-msg-0001\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:00:00.000Z\",\"type\":\"text\",\"text\":{\"body\":\"mi código es 87654321\"}},\"session\":\"demo-sess-01\",\"chat_id\":\"demo-chat-01\",\"env\":\"prd\",\"country\":\"AR\",\"time\":\"2026-10-15T14:00:05.500Z\",\"createdAt\":\"2026-10-15T14:00:05.500Z\",\"name\":\"Get Orders\",\"parameters\":{\"country\":\"AR\"},\"result\":{\"code\":400,\"message\":\"Missing required consultantCode or cycle params\"},\"error_code\":400,\"e_message\":\"\"},{\"_id\":\"demo-err-0004\",\"message_id\":{\"_id\":\"demo-msg-0002\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:05:00.000Z\",\"type\":\"text\",\"text\":\"quiero ver mis pedidos\"},\"session\":\"demo-sess-02\",\"chat_id\":\"demo-chat-02\",\"env\":\"hml\",\"country\":\"EC\",\"time\":\"2026-10-15T14:05:01.200Z\",\"createdAt\":\"2026-10-15T14:05:01.200Z\",\"name\":\"Get Orders\",\"parameters\":{\"orderId\":\"quiero ver mis pedidos\"},\"result\":{\"code\":422,\"message\":\"Invalid orderId format\"},\"error_code\":422,\"e_message\":\"Invalid orderId format\"},{\"_id\":\"demo-err-0005\",\"message_id\":{\"_id\":\"demo-msg-0002\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:05:00.000Z\",\"type\":\"text\",\"text\":\"quiero ver mis pedidos\"},\"session\":\"demo-sess-02\",\"chat_id\":\"demo-chat-02\",\"env\":\"hml\",\"country\":\"EC\",\"time\":\"2026-10-15T14:05:03.000Z\",\"createdAt\":\"2026-10-15T14:05:03.000Z\",\"name\":\"Search Products\",\"parameters\":{\"productId\":\"perfume de regalo\"},\"result\":{\"code\":400,\"message\":\"Bad Request\"},\"error_code\":400,\"e_message\":\"Bad Request\"},{\"_id\":\"demo-err-0006\",\"message_id\":{\"_id\":\"demo-msg-0003\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:10:00.000Z\",\"type\":\"interactive\",\"interactive\":{\"type\":\"button_reply\",\"button_reply\":{\"id\":\"btn_pedidos\",\"title\":\"Mis pedidos\"}}},\"session\":\"demo-sess-03\",\"chat_id\":\"demo-chat-03\",\"env\":\"prd\",\"country\":\"MX\",\"time\":\"2026-10-15T14:10:01.800Z\",\"createdAt\":\"2026-10-15T14:10:01.800Z\",\"name\":\"Get Orders\",\"parameters\":{\"consultantId\":\"12345678&cycle=202614\"},\"result\":{\"code\":500,\"message\":\"Internal Server Error\"},\"error_code\":500,\"e_message\":\"Internal Server Error\"},{\"_id\":\"demo-err-0007\",\"message_id\":{\"_id\":\"demo-msg-0004\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:15:00.000Z\",\"type\":\"interactive\",\"interactive\":{\"type\":\"list_reply\",\"list_reply\":{\"id\":\"opt_3\",\"title\":\"Estado de mi pedido\",\"description\":\"Consulta por número de pedido\"}}},\"session\":\"demo-sess-04\",\"chat_id\":\"demo-chat-04\",\"env\":\"prd\",\"country\":\"CO\",\"time\":\"2026-10-15T14:15:02.000Z\",\"createdAt\":\"2026-10-15T14:15:02.000Z\",\"name\":\"Get Invoice PDF\",\"parameters\":{\"cycle\":\"202614\"},\"result\":{\"code\":404,\"message\":\"Resource not found\"},\"error_code\":404,\"e_message\":\"Resource not found\"},{\"_id\":\"demo-err-0008\",\"message_id\":{\"_id\":\"demo-msg-0005\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:20:00.000Z\",\"type\":\"button\",\"button\":{\"text\":\"Sí, continuar\",\"payload\":\"CONTINUAR\"}},\"session\":\"demo-sess-05\",\"chat_id\":\"demo-chat-05\",\"env\":\"prd\",\"country\":\"PE\",\"time\":\"2026-10-15T14:20:04.000Z\",\"createdAt\":\"2026-10-15T14:20:04.000Z\",\"name\":\"Create Claim\",\"parameters\":\"\\\"{\\\\\\\"claimType\\\\\\\": \\\\\\\"producto\\\\\\\"}\\\"\",\"result\":{\"code\":424,\"message\":\"{\\\"errorCode\\\":\\\"BFF-422\\\",\\\"errorMessage\\\":\\\"Request body is empty\\\"}\"},\"error_code\":424,\"e_message\":\"{\\\"errorCode\\\":\\\"BFF-422\\\",\\\"errorMessage\\\":\\\"Request body is empty\\\"}\"},{\"_id\":\"demo-err-0009\",\"message_id\":{\"_id\":\"demo-msg-0006\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:25:00.000Z\",\"type\":\"image\",\"image\":{\"caption\":\"foto del producto\",\"mime_type\":\"image/jpeg\"}},\"session\":\"demo-sess-06\",\"chat_id\":\"demo-chat-06\",\"env\":\"hml\",\"country\":\"CL\",\"time\":\"2026-10-15T14:25:02.000Z\",\"createdAt\":\"2026-10-15T14:25:02.000Z\",\"name\":\"Upload Evidence\",\"parameters\":{\"fileName\":\"foto.jpg\"},\"result\":{\"code\":401,\"message\":\"Unauthorized\"},\"error_code\":401,\"e_message\":\"Unauthorized\"},{\"_id\":\"demo-err-0010\",\"message_id\":{\"_id\":\"demo-msg-0007\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:30:00.000Z\",\"type\":\"audio\",\"audio\":{\"mime_type\":\"audio/ogg\"}},\"session\":\"demo-sess-07\",\"chat_id\":\"demo-chat-07\",\"env\":\"prd\",\"country\":\"AR\",\"time\":\"2026-10-15T16:31:40.000Z\",\"createdAt\":\"2026-10-15T16:31:40.000Z\",\"name\":\"Transcribe Audio\",\"parameters\":{\"format\":\"ogg\"},\"result\":{\"code\":403,\"message\":\"Forbidden\"},\"error_code\":403,\"e_message\":\"Forbidden\"},{\"_id\":\"demo-err-0011\",\"message_id\":{\"_id\":\"demo-msg-0008\",\"sender\":\"HUMAN\",\"time\":\"2026-10-15T14:40:00.000Z\",\"type\":\"interactive\",\"interactive\":{\"type\":\"nfm_reply\",\"nfm_reply\":{\"name\":\"flow\",\"response_json\":\"{\\\"flow_token\\\":\\\"demo\\\"}\"}}},\"session\":\"demo-sess-08\",\"chat_id\":\"demo-chat-08\",\"env\":\"prd\",\"country\":\"EC\",\"time\":\"2026-10-15T14:39:55.000Z\",\"createdAt\":\"2026-10-15T14:39:55.000Z\",\"name\":\"Send Template\",\"parameters\":{\"template\":\"demo_template\"},\"result\":{\"code\":429,\"message\":\"Too Many Requests\"},\"error_code\":429,\"e_message\":\"Too Many Requests\"},{\"_id\":\"demo-err-0012\",\"message_id\":\"demo-msg-0099\",\"session\":\"demo-sess-09\",\"chat_id\":\"demo-chat-09\",\"env\":\"prd\",\"country\":\"MX\",\"time\":\"2026-10-16T13:00:01.000Z\",\"createdAt\":\"2026-10-16T13:00:01.000Z\",\"name\":\"Get Profile\",\"parameters\":{\"fields\":\"basic\"},\"result\":{\"code\":502,\"message\":\"Bad Gateway\"},\"error_code\":502,\"e_message\":\"Bad Gateway\"},{\"_id\":\"demo-err-0013\",\"message_id\":null,\"session\":\"demo-sess-10\",\"chat_id\":\"demo-chat-10\",\"env\":\"hml\",\"country\":\"CO\",\"time\":\"2026-10-16T13:05:00.000Z\",\"createdAt\":\"2026-10-16T13:05:00.000Z\",\"name\":\"Check Credit\",\"parameters\":{\"amount\":150},\"result\":{\"code\":503,\"message\":\"Service Unavailable\"},\"error_code\":503,\"e_message\":\"Service Unavailable\"},{\"_id\":\"demo-err-0014\",\"message_id\":{\"_id\":\"demo-msg-0011\",\"sender\":\"HUMAN\",\"time\":\"2026-10-16T13:10:00.000Z\",\"type\":\"reaction\"},\"session\":\"demo-sess-11\",\"chat_id\":\"demo-chat-11\",\"env\":\"prd\",\"country\":\"PE\",\"time\":\"2026-10-16T13:10:01.000Z\",\"createdAt\":\"2026-10-16T13:10:01.000Z\",\"name\":\"Get Cycle Info\",\"parameters\":{\"cycle\":\"202615\"},\"result\":{\"code\":507,\"message\":\"Insufficient Storage\"},\"error_code\":507,\"e_message\":\"Insufficient Storage\"},{\"_id\":\"demo-err-0015\",\"message_id\":\"{\\\"_id\\\": \\\"demo-msg-0012\\\", \\\"sender\\\": \\\"HUMAN\\\", \\\"time\\\": \\\"2026-10-16T13:15:00.000Z\\\", \\\"type\\\": \\\"text\\\", \\\"text\\\": {\\\"body\\\": \\\"necesito la factura\\\"}}\",\"session\":\"demo-sess-12\",\"chat_id\":\"demo-chat-12\",\"env\":\"prd\",\"country\":\"AR\",\"time\":\"2026-10-16T13:15:02.000Z\",\"createdAt\":\"2026-10-16T13:15:02.000Z\",\"name\":\"Get Invoice\",\"parameters\":{\"format\":\"pdf\"},\"result\":{\"code\":418,\"message\":\"Unexpected\"},\"error_code\":418,\"e_message\":\"Unexpected\"},{\"_id\":\"demo-err-0016\",\"message_id\":{\"_id\":\"demo-msg-0013\",\"sender\":\"AGENT\",\"time\":\"2026-10-16T13:20:00.000Z\",\"type\":\"text\",\"text\":{\"body\":\"te paso con un asesor\"},\"agent_name\":\"Agente demo\"},\"session\":\"demo-sess-13\",\"chat_id\":\"demo-chat-13\",\"env\":\"hml\",\"country\":\"CL\",\"time\":\"2026-10-16T13:20:01.500Z\",\"createdAt\":\"2026-10-16T13:20:01.500Z\",\"name\":\"Transfer Chat\",\"parameters\":{\"queue\":\"demo\"},\"result\":{\"code\":503,\"message\":\"Queue unavailable\"},\"error_code\":\"\",\"e_message\":\"Queue unavailable\"},{\"_id\":\"demo-err-0017\",\"message_id\":{\"_id\":\"demo-msg-0014\",\"sender\":\"HUMAN\",\"time\":\"2026-10-16T13:25:00.000Z\",\"type\":\"text\",\"text\":{\"body\":\"hola\"}},\"session\":\"demo-sess-14\",\"chat_id\":\"demo-chat-14\",\"env\":\"prd\",\"country\":\"EC\",\"time\":\"2026-10-16T13:25:00.900Z\",\"createdAt\":\"2026-10-16T13:25:00.900Z\",\"name\":\"Greeting Flow\",\"parameters\":{},\"result\":{\"message\":\"sin detalle\"},\"error_code\":\"\",\"e_message\":\"sin detalle\"},{\"_id\":\"demo-err-0018\",\"message_id\":{\"_id\":\"demo-msg-0015\",\"sender\":\"HUMAN\",\"time\":\"2026-10-16T13:30:00.000Z\",\"type\":\"text\",\"text\":{\"body\":\"¿y mi pedido?\"}},\"session\":\"demo-sess-15\",\"chat_id\":\"demo-chat-15\",\"env\":\"prd\",\"country\":\"MX\",\"time\":\"2026-10-16T13:30:09.000Z\",\"createdAt\":\"2026-10-16T13:30:09.000Z\",\"name\":\"Track Shipment\",\"parameters\":{\"carrier\":\"demo\"},\"result\":{\"code\":408,\"message\":\"Request time-out\"},\"error_code\":408,\"e_message\":\"Request time-out\"},{\"_id\":\"demo-err-0019\",\"message_id\":{\"_id\":\"demo-msg-0016\",\"sender\":\"HUMAN\",\"time\":\"2026-10-16T13:35:00.000Z\",\"type\":\"text\",\"text\":{\"body\":\"pedido 00012345\"}},\"session\":\"demo-sess-16\",\"chat_id\":\"demo-chat-16\",\"env\":\"prd\",\"country\":\"CO\",\"time\":\"2026-10-16T13:35:02.100Z\",\"createdAt\":\"2026-10-16T13:35:02.100Z\",\"name\":\"Get Order Detail\",\"parameters\":{\"orderNumber\":\"00012345\"},\"result\":{\"code\":400,\"message\":\"missing orderNumber param\"},\"error_code\":400,\"e_message\":\"missing orderNumber param\"}];\nconst EVD_EXEMPLO = EVD_BASE.concat(Array.from({ length: 42 }, function (_, i) {\n const n = String(i + 1).padStart(2, '0'), c = [500, 503, 401, 429, 502, 403][i % 6]\n const t = new Date(Date.UTC(2026, 9, 16, 15, 0, 0) + i * 47000).toISOString()\n return { _id: 'demo-err-f' + n, message_id: { _id: 'demo-msg-f' + n, type: 'text', text: { body: 'mensaje de prueba ' + n }, sender: 'HUMAN', time: new Date(Date.parse(t) - 1500).toISOString() },\n session: 'demo-sess-f' + n, chat_id: 'demo-chat-f' + n, env: i % 2 ? 'prd' : 'hml', country: ['AR', 'EC', 'MX', 'CO', 'PE', 'CL'][i % 6],\n time: t, createdAt: t, name: ['Get Orders', 'Get Debts', 'Check Credit'][i % 3], parameters: { cycle: '2026' + n }, result: { code: c, message: 'Error sintético ' + c }, error_code: c, e_message: 'Error sintético ' + c }\n}));\nconst EVD_INST = new WeakMap();\n\nfunction evdRun(__D2, setTimeout, setInterval, ResizeObserver) {//<div,#evdroot[data-w=\\\"l\\\"] .sq-msg>div{position:sticky;top:30px}\\n#evdroot .sq-t2{font-size:11.5px;font-weight:600;color:var(--ink2);font-variant-numeric:tabular-nums;margin-bottom:2px}\\n#evdroot[data-w=\\\"l\\\"] .sq-t2{display:none}\\n#evdroot .sq-who{font-size:10.5px;color:var(--dim)}\\n#evdroot .sq-q{display:block;margin:2px 0 6px;font-size:14px;font-weight:600;line-height:1.35;color:var(--ink);overflow-wrap:anywhere;white-space:pre-wrap}\\n#evdroot .sq-q.none{font-size:12px;font-weight:400;font-style:italic;color:var(--dim)}\\n#evdroot .sq-mdl{display:grid;grid-template-columns:max-content 1fr;gap:1px 10px;font-size:10.5px;color:var(--ink2)}\\n#evdroot .sq-mdl dt{color:var(--dim)}\\n#evdroot .sq-mdl dd{overflow-wrap:anywhere}\\n#evdroot .sq-mdl dd.id{font-family:var(--mono);font-size:10px}\\n#evdroot details.sq-mraw{margin-top:6px}\\n#evdroot details.sq-mraw>summary{display:inline;cursor:pointer;font-size:10.5px;color:var(--dim);list-style:none}\\n#evdroot details.sq-mraw>summary::-webkit-details-marker{display:none}\\n#evdroot details.sq-mraw>summary:hover{color:var(--naranja2)}\\n\\n#evdroot .sq-body{position:relative;padding:2px 0 16px 18px;border-left:1px solid var(--line)}\\n#evdroot[data-w=\\\"m\\\"] .sq-body,#evdroot[data-w=\\\"l\\\"] .sq-body{padding-top:0}\\n#evdroot .sq-ev:last-child .sq-body{border-left-color:transparent;background:linear-gradient(var(--line),var(--line)) 0 0/1px 22px no-repeat}\\n#evdroot .sq-node{position:absolute;left:-4px;top:16px;width:7px;height:7px;border-radius:50%;background:#fff;border:1.5px solid var(--ink2)}\\n#evdroot[data-w=\\\"s\\\"] .sq-node{top:15px}\\n#evdroot .sq-body>.sq-call:first-of-type{margin-top:10px}\\n\\n/* cada llamada que falló */\\n#evdroot .sq-call{position:relative;margin-top:12px;padding-left:14px}\\n#evdroot .sq-call::before{content:\\\"\\\";position:absolute;left:0;top:9px;width:8px;height:1px;background:var(--faint)}\\n#evdroot .sq-call-hd{display:flex;align-items:baseline;gap:4px 10px;flex-wrap:wrap}\\n#evdroot .sq-api{font-size:12.5px;font-weight:700;color:var(--ink)}\\n#evdroot .sq-code{font-size:12.5px;font-weight:700;font-variant-numeric:tabular-nums}\\n#evdroot .sq-code.k5{color:var(--e5)}\\n#evdroot .sq-code.k4{color:var(--e4)}\\n#evdroot .sq-code.kx{color:var(--ink2)}\\n#evdroot .sq-after{font-size:10.5px;color:var(--dim);font-variant-numeric:tabular-nums}\\n#evdroot .sq-copy{margin-left:auto}\\n\\n#evdroot .sq-io{display:grid;grid-template-columns:1fr;gap:10px;margin-top:8px}\\n#evdroot[data-w=\\\"l\\\"] .sq-io{grid-template-columns:1fr 1fr;gap:0}\\n#evdroot[data-w=\\\"l\\\"] .sq-out{border-left:1px solid var(--hair);padding-left:16px}\\n#evdroot[data-w=\\\"l\\\"] .sq-in{padding-right:16px}\\n#evdroot .sq-cap{font-size:10.5px;font-weight:700;color:var(--ink2);margin-bottom:3px}\\n#evdroot .sq-cap span{font-weight:400;color:var(--dim)}\\n#evdroot .sq-dl{display:grid;grid-template-columns:minmax(80px,max-content) 1fr;gap:2px 12px;font-size:11.5px}\\n#evdroot .sq-dl dt{color:var(--dim);overflow-wrap:anywhere}\\n#evdroot .sq-dl dd{font-family:var(--mono);font-size:11px;color:var(--ink);overflow-wrap:anywhere;white-space:pre-wrap}\\n#evdroot .sq-dl dd.txt{font-family:var(--sans);font-size:11.5px;font-weight:600}\\n#evdroot .sq-dl dd.long{max-height:140px;overflow:auto}\\n#evdroot .sq-dl mark{background:var(--mark);color:#8A4500;padding:0 3px;border-radius:2px;font-weight:700}\\n#evdroot .sq-dl dd.miss{font-family:var(--sans);font-style:italic;color:var(--e5)}\\n\\n#evdroot .sq-why{margin-top:8px;font-size:11.5px;color:var(--ink2);max-width:78ch}\\n#evdroot .sq-why strong{color:var(--ink);font-weight:700}\\n\\n#evdroot details.sq-raw{margin-top:6px}\\n#evdroot details.sq-raw>summary{display:inline;cursor:pointer;font-size:10.5px;color:var(--dim);list-style:none}\\n#evdroot details.sq-raw>summary::-webkit-details-marker{display:none}\\n#evdroot details.sq-raw>summary:hover{color:var(--naranja2)}\\n#evdroot .sq-pre{margin:6px 0 0;padding:8px 10px;background:#FAFAFA;border:1px solid var(--hair);border-radius:4px;font:400 11px/1.5 var(--mono);color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;max-height:240px;overflow:auto}\\n\\n#evdroot .sq-more{padding:6px 18px 0}\\n\\n#evdroot[data-w=\\\"s\\\"] .sq-more{padding-left:18px}\\n#evdroot .sq-why.gen strong{font-weight:600;color:var(--ink2)}\\n\\n@media (prefers-reduced-motion:reduce){#evdroot *{animation:none !important;transition:none !important}}\\n\";\nconst root=__D2.root;\nif(!root||root.getAttribute('data-ready'))return;\nroot.setAttribute('data-ready','1');\nif(!__D2.host.querySelector('#evdstyle')){const st=document.createElement('style');st.id='evdstyle';st.textContent=EVD_CSS;__D2.host.insertBefore(st,__D2.host.firstChild);}\nconst $=n=>root.querySelector('[data-ref=\"'+n+'\"]');\n/* ---------- utilidades ---------- */\nconst esc=s=>String(s==null?'':s).replace(/[&<>\"']/g,c=>({'&':'&','<':'<','>':'>','\"':'"',\"'\":'''}[c]));\nconst isObj=v=>v&&typeof v==='object'&&!Array.isArray(v);\nconst nf=new Intl.NumberFormat('es-CO');\nconst dtf=new Intl.DateTimeFormat('es-CO',{day:'2-digit',month:'short',year:'numeric',hour:'2-digit',minute:'2-digit',second:'2-digit',hour12:false});\nconst fmtDate=s=>{const d=new Date(s);return isNaN(d)?String(s||''):dtf.format(d).replace(/\\./g,'');};\nconst kOf=c=>{c=+c;return c>=500?'k5':(c>=400?'k4':'kx');};\nconst IC={\n msg:'',\n up:'',\n down:'',\n tip:'',\n copy:''\n};\n\n/* ---------- CSV ---------- */\nfunction parseCSV(text){\n if(text.charCodeAt(0)===0xFEFF)text=text.slice(1);\n const first=text.slice(0,text.indexOf('\\n')>-1?text.indexOf('\\n'):text.length);\n let delim=',',best=-1;\n [',',';','\\t'].forEach(d=>{let n=0,q=false;for(const ch of first){if(ch==='\"')q=!q;else if(!q&&ch===d)n++;}if(n>best){best=n;delim=d;}});\n const rows=[];let row=[],cell='',q=false,i=0;const L=text.length;\n while(ir.some(c=>c!==''));\n}\nfunction maybeJSON(v){\n if(typeof v!=='string')return v;\n const t=v.trim();\n if((t[0]==='{'&&t[t.length-1]==='}')||(t[0]==='['&&t[t.length-1]===']')){try{return JSON.parse(t);}catch(e){}}\n return v;\n}\nfunction deepParse(v,depth){\n depth=depth||0;if(depth>4)return v;\n if(typeof v==='string'){const p=maybeJSON(v);return p===v?v:deepParse(p,depth+1);}\n if(Array.isArray(v))return v.map(x=>deepParse(x,depth+1));\n if(isObj(v)){const o={};for(const k in v)o[k]=deepParse(v[k],depth+1);return o;}\n return v;\n}\nfunction setPath(o,parts,val){\n let cur=o;\n for(let i=0;i{for(const x of xs)if(x!=null&&x!=='')return x;return null;};\n const t=String(m.type||'').toLowerCase();\n const txt=isObj(m.text)?m.text.body:(typeof m.text==='string'?m.text:null);\n const it=isObj(m.interactive)?m.interactive:{};\n const br=pick(m.button_reply&&m.button_reply.title,it.button_reply&&it.button_reply.title);\n const lr=pick(m.list_reply&&m.list_reply.title,it.list_reply&&it.list_reply.title);\n const media={audio:'Audio',image:'Imagen',video:'Video',document:'Documento',sticker:'Sticker'};\n if(t==='text'||txt)return {text:pick(txt,''),kind:'texto'};\n if(br)return {text:br,kind:'botón'};\n if(lr)return {text:lr,kind:'opción de lista'};\n if(isObj(m.button)&&m.button.text)return {text:m.button.text,kind:'botón'};\n if(media[t]||Object.keys(media).some(k=>m[k])){const k=media[t]?t:Object.keys(media).find(k=>m[k]);const cap=isObj(m[k])&&m[k].caption;return {text:'['+media[k]+']'+(cap?' '+cap:''),kind:media[k].toLowerCase()};}\n if(isObj(m.interactive)){return {text:JSON.stringify(m.interactive),kind:'interactivo'};}\n return null;\n}\nfunction normalize(rows){\n const head=rows[0].map(h=>h.trim());\n const objs=[];\n for(let r=1;r{const v=rows[r][i];if(v==null||v==='')return;setPath(o,h.split('.'),maybeJSON(v));});\n objs.push(o);\n }\n return toRecs(objs);\n}\nfunction toRecs(objs){\n const recs=[];\n for(let r=0;rk==='_id'))msg._soloId=true;}\n const rd=isObj(result)&&isObj(result.data)?result.data:{};\n let code=o.error_code!=null&&o.error_code!==''?o.error_code:(isObj(result)?result.code:'');\n const em=o.e_message!=null&&o.e_message!==''?o.e_message:(rd.message||rd.error||(isObj(result)?result.message:'')||'');\n recs.push({\n id:o._id||('fila '+(r+1)),row:r+1,\n session:o.session||(isObj(msg)?msg.session:'')||'',\n chat:o.chat_id||(isObj(msg)?msg.chat_id:'')||'',\n env:o.env||'',country:o.country||'',\n time:o.time||o.createdAt||'',\n name:o.name||'(sin nombre)',\n params:params==null?{}:params,result:result==null?{}:result,\n code:String(code==null?'':code),emsg:(()=>{const p=deepParse(em);if(typeof p==='string')return p;if(isObj(p)&&(p.errorMessage||p.message))return (p.errorCode?p.errorCode+': ':'')+(p.errorMessage||p.message);return JSON.stringify(p);})(),\n msg:isObj(msg)?msg:null\n });\n }\n return recs;\n}\nfunction groupRecs(recs){\n const map=new Map();\n recs.forEach(r=>{\n const m=r.msg;const mid=m&&(m._id||m.id);\n const key=mid?'m:'+mid:'e:'+r.id+':'+r.row;\n if(!map.has(key))map.set(key,{key,msg:null,calls:[]});\n const g=map.get(key);g.calls.push(r);\n if(m&&(!g.msg||Object.keys(m).length>Object.keys(g.msg).length))g.msg=g.msg?mergeDeep(m,g.msg):m;\n });\n const out=[...map.values()];\n out.forEach(g=>{\n g.calls.sort((a,b)=>String(a.time).localeCompare(String(b.time)));\n const f=g.calls[0];\n g.session=f.session||(g.msg&&g.msg.session)||'';g.chat=f.chat||(g.msg&&g.msg.chat_id)||'';\n g.country=f.country;g.env=f.env;\n g.mt=g.msg?msgText(g.msg):null;\n g.time=(g.msg&&g.msg.time)||f.time;\n });\n out.sort((a,b)=>String(b.time).localeCompare(String(a.time)));\n return out;\n}\n\n/* ---------- causas ----------\n CAUSAS: reglas del equipo para errores que ya conocemos. Se revisan antes que las automáticas.\n Cada regla: api (texto o regex del nombre), codigo, texto (regex sobre el mensaje de error y los parámetros) y causa.\n Ejemplo: {api:'Get Debts',codigo:504,texto:'',causa:'El servicio de deudas de MX se cae en el cierre de ciclo; avisar a Cobranzas.'} */\nconst CAUSAS=[];\nconst GENERICO={\n 400:'la API rechazó la petición porque un dato llegó mal o incompleto. Revisa los valores de la Entrada.',\n 401:'la llamada no llevó credenciales válidas (token vencido o mal configurado). No depende del usuario.',\n 403:'la API reconoció la llamada pero no le da permiso. Revisar el acceso configurado para ese ambiente o país.',\n 404:'la API no encontró lo que se pidió con esos parámetros.',\n 405:'se llamó la ruta con un método que no acepta (por ejemplo GET en vez de POST).',\n 409:'la petición choca con el estado actual del dato (por ejemplo, ya existe o cambió).',\n 415:'la API no entendió el formato del cuerpo enviado.',\n 422:'la API entendió la petición pero un valor no cumple el formato que espera.',\n 424:'la API que llamamos falló porque otra API de la que depende respondió con error.',\n 429:'se hicieron demasiadas llamadas seguidas y la API empezó a limitar. Revisar reintentos o volumen.',\n 500:'falla interna del servicio. Si pasa con varios usuarios distintos, es del lado de la API y no del flujo.',\n 502:'la puerta de enlace no recibió una respuesta válida del servicio.',\n 503:'el servicio no estaba disponible (caído o en mantenimiento).',\n 504:'el servicio tardó demasiado y no respondió a tiempo.'\n};\n/* ---------- pistas automáticas ---------- */\nfunction flatParams(p){const out={};(function w(o,pre){if(!isObj(o))return;for(const k in o){const v=o[k];if(isObj(v)&&Object.keys(v).length&&pre.split('.').length<2&&!/message|body/i.test(k))w(v,pre+k+'.');else out[pre+k]=v;}})(p,'');return out;}\nfunction analyze(c,g){\n const tips=[],warn={},miss=[];\n const p=isObj(c.params)?c.params:{};\n const r=isObj(c.result)?c.result:{};\n const d=isObj(r.data)?r.data:(isObj(maybeJSON(r.data))?maybeJSON(r.data):{});\n const code=+c.code||+r.code||0;\n const all=[c.emsg,r.message,d.message,d.error,d.errorMessage,d.description].filter(x=>typeof x==='string').join(' | ');\n const userTxt=g.mt&&g.mt.text?String(g.mt.text).trim():'';\n // parámetros faltantes\n const mm=all.match(/missing\\s+(?:required\\s+)?([\\w\\s,]+?)\\s+params?/i);\n if(mm){\n const keys=mm[1].split(/\\s*(?:,|\\bor\\b|\\band\\b|\\by\\b|\\bo\\b)\\s*/i).map(s=>s.trim()).filter(Boolean);\n const lack=keys.filter(k=>p[k]==null||p[k]==='');\n if(lack.length){lack.forEach(k=>{miss.push(k);});tips.push('Faltó enviar '+lack.map(esc).join(' o ')+' en los parámetros. La API los pide y la llamada salió sin ellos.');}\n else tips.push('La API dice que faltan parámetros, pero '+keys.map(esc).join(', ')+' sí se enviaron. Revisar el formato del valor.');\n }\n // valores con texto pegado\n for(const k in p){\n const v=p[k];if(typeof v!=='string')continue;\n if(!/id$/i.test(k))continue;\n if(/[&?=]/.test(v)){warn[k]=1;tips.push('El valor de '+esc(k)+' trae texto extra (“'+esc(v)+'”). Parece que otro parámetro quedó pegado al mismo valor.');}\n else if(/[a-záéíóúñ]{3,}/i.test(v)&&/\\s/.test(v.trim())){warn[k]=1;\n const same=userTxt&&userTxt.toLowerCase()===v.trim().toLowerCase();\n tips.push(same?'Se envió como '+esc(k)+' el texto que escribió el usuario (“'+esc(v)+'”) en lugar de un número. El flujo no validó la respuesta antes de llamar a la API.':'El valor de '+esc(k)+' es texto (“'+esc(v)+'”) y no un identificador.');}\n }\n // no encontrado\n if(code===404||/not\\s*found/i.test(all)){\n const k=Object.keys(p).find(k=>/id$/i.test(k)&&p[k]!=null&&all.toLowerCase().indexOf(k.toLowerCase())>-1)||Object.keys(p).find(k=>/id$/i.test(k));\n if(k){warn[k]=1;\n const same=userTxt&&String(p[k]).replace(/\\D/g,'')===userTxt.replace(/\\D/g,'')&&userTxt.replace(/\\D/g,'').length>3;\n tips.push('La API no encontró el '+esc(k)+' “'+esc(p[k])+'”.'+(same?' Es exactamente lo que escribió el usuario: revisar si lo digitó bien o si no está registrado en ese país.':''));}\n else tips.push('La API no encontró el recurso que se pidió con estos parámetros.');\n }\n // timeout\n const tout=code===504||code===408||/time[\\s-]?out|INTEGRATION_TIMEOUT/i.test(all+' '+(d.type||''));\n if(tout)tips.push('El servicio tardó demasiado y no respondió a tiempo. No depende de lo que escribió el usuario: si se repite, hay que reportarlo al equipo dueño de la API.');\n else if(code>=500&&Object.keys(warn).length)tips.push('La API respondió '+code+', pero la causa más probable es el valor enviado en '+Object.keys(warn).map(esc).join(', ')+', no una caída del servicio.');\n // error de una API de destino\n const inner=[r.message,r.data].map(maybeJSON).find(x=>isObj(x)&&(x.errorMessage||x.errorCode));\n if(inner)tips.push('La API de destino respondió '+esc(inner.errorCode||'')+': “'+esc(inner.errorMessage||'')+'”.'+(/body/i.test(inner.errorMessage||'')?' El cuerpo de la petición llegó vacío o incompleto.':''));\n // reglas propias del equipo (van primero)\n const own=[];\n CAUSAS.forEach(rg=>{\n try{\n if(rg.api&&!new RegExp(rg.api,'i').test(c.name||''))return;\n if(rg.codigo&&String(rg.codigo)!==String(code))return;\n if(rg.texto&&!new RegExp(rg.texto,'i').test(all+' '+JSON.stringify(p)))return;\n own.push(esc(rg.causa));\n }catch(e){}\n });\n // si nada encaja: solo lo que suele significar el código, dicho como tal\n const gen=(!tips.length&&!own.length&&GENERICO[code])?GENERICO[code]:(!tips.length&&!own.length&&code>=500?GENERICO[500]:(!tips.length&&!own.length&&code>=400?GENERICO[400]:''));\n return {tips:own.concat(tips),gen,code,warn,miss};\n}\n\n/* ---------- copiar para desarrollo ---------- */\nfunction callText(g,c){\n const L=[];\n L.push('Error en '+c.name+' ('+(c.code||'sin código')+(c.emsg?': '+c.emsg:'')+')');\n L.push('Fecha: '+fmtDate(c.time)+' (UTC '+c.time+')');\n L.push('País / ambiente: '+(c.country||'-')+' / '+(c.env||'-'));\n if(c.chat)L.push('Chat ID: '+c.chat);\n if(c.session)L.push('Sesión: '+c.session);\n if(g.mt&&g.mt.text!=='')L.push('Mensaje que lo disparó ('+(g.msg.sender||'')+', '+g.mt.kind+'): \"'+g.mt.text+'\"'+(g.msg.time?' a las '+fmtDate(g.msg.time):''));\n else if(g.msg&&g.msg._id)L.push('ID del mensaje: '+g.msg._id);\n L.push('Parámetros enviados:');L.push(valStr(c.params)||'(vacío)');\n L.push('Respuesta de la API:');L.push(valStr(c.result)||'(vacío)');\n const a=analyze(c,g);if(!a.tips.length&&a.gen)L.push('Qué suele significar un '+a.code+': '+a.gen);if(a.tips.length)L.push('Causa probable: '+a.tips.map(t=>t.replace(/<[^>]+>/g,'').replace(/&(amp|lt|gt|quot|#39);/g,(m,x)=>({amp:'&',lt:'<',gt:'>',quot:'\"','#39':\"'\"}[x]))).join(' '));\n L.push('ID del error: '+c.id);\n return L.join('\\n');\n}\nfunction groupText(g,calls){return calls.map(c=>callText(g,c)).join('\\n\\n');}\nfunction copyText(txt,btn){\n const done=()=>{if(!btn)return;const old=btn.innerHTML;btn.classList.add('ok');btn.textContent='Copiado';setTimeout(()=>{btn.classList.remove('ok');btn.innerHTML=old;},1200);};\n const fallback=()=>{const ta=document.createElement('textarea');ta.value=txt;ta.setAttribute('readonly','');ta.style.cssText='position:absolute;left:-9999px;top:0';root.appendChild(ta);ta.select();let ok=false;try{ok=document.execCommand('copy');}catch(e){}root.removeChild(ta);ok?done():status('El navegador no dejó copiar. Abre \"Ver JSON completo\" y copia a mano.');};\n try{if(navigator.clipboard&&window.isSecureContext){navigator.clipboard.writeText(txt).then(done,fallback);return;}}catch(e){}\n fallback();\n}\n\n/* Extrae los objetos {…} de primer nivel de un texto, aunque vengan pegados o separados por comas o saltos de línea */\nfunction splitObjects(t){\n const out=[];let depth=0,start=-1,inStr=false,escp=false;\n for(let i=0;i-1){try{out.push(JSON.parse(t.slice(start,i+1)));}catch(e){}start=-1;}if(depth<0)depth=0;}\n }\n return out;\n}\n/* Datos como JSON: arreglo de errores, objeto con un arreglo dentro, texto doblemente serializado o una línea por error */\nfunction parseJSONData(txt){\n const t=String(txt||'').trim();\n if(!t)return [];\n if(/^\\[object /i.test(t))throw new Error('D2 envió el objeto sin convertirlo a texto (\"[object Object]\"). En el StringConcat, envuelve los datos en un JSON stringify antes de concatenarlos.');\n let v;\n try{v=JSON.parse(t);}catch(e){\n /* D2 a veces concatena los objetos de la lista sin corchetes: {..},{..} */\n try{v=JSON.parse('['+t+']');}catch(e2){\n v=splitObjects(t);\n if(!v.length)throw new Error('Los datos no son un JSON válido. Empiezan así: '+t.slice(0,90)+(t.length>90?'…':''));\n }\n }\n for(let k=0;k<2&&typeof v==='string';k++){try{v=JSON.parse(v);}catch(e){break;}}\n if(isObj(v)){const key=['data','records','items','rows','errors','result','value'].find(k=>Array.isArray(v[k]));v=key?v[key]:[v];}\n if(!Array.isArray(v))throw new Error('Esperaba una lista de errores y llegó otra cosa: '+t.slice(0,90));\n return v.map(x=>typeof x==='string'?maybeJSON(x):x).filter(isObj);\n}\n/* ---------- secuencia ---------- */\nconst PAGE=40;\nlet DATA=[],GROUPS=[],shown=0,ASC=true;\nconst tf=new Intl.DateTimeFormat('es-CO',{hour:'2-digit',minute:'2-digit',second:'2-digit',hour12:false});\nconst df=new Intl.DateTimeFormat('es-CO',{weekday:'long',day:'numeric',month:'long'});\nconst dayKey=s=>{const d=new Date(s);return isNaN(d)?'':d.getFullYear()+'-'+d.getMonth()+'-'+d.getDate();};\nconst hhmmss=s=>{const d=new Date(s);return isNaN(d)?'':tf.format(d);};\nconst dayTxt=s=>{const d=new Date(s);if(isNaN(d))return 'Sin fecha';const t=df.format(d);return t.charAt(0).toUpperCase()+t.slice(1);};\nfunction valStr(v){if(v==null)return '';if(typeof v==='object')return JSON.stringify(v,null,2);return String(v);}\n\nfunction dl(rows){\n if(!rows.length)return '
';\n}\nfunction msgRows(g){\n const m=g.msg,mt=g.mt,rows=[];\n if(!m)return rows;\n const it=isObj(m.interactive)?m.interactive:{};\n const opt=[m.list_reply,it.list_reply,m.button_reply,it.button_reply].find(isObj);\n rows.push({k:'tipo',v:mt&&mt.kind?mt.kind:(m.type||'')});\n if(opt){if(opt.id!=null)rows.push({k:'id de opción',v:opt.id,id:1});if(opt.description)rows.push({k:'descripción',v:opt.description});if(opt.payload)rows.push({k:'payload',v:opt.payload,id:1});}\n if(isObj(m.button)&&m.button.payload)rows.push({k:'payload',v:m.button.payload,id:1});\n ['image','audio','video','document','sticker'].forEach(k=>{if(isObj(m[k])){if(m[k].caption)rows.push({k:'texto',v:m[k].caption});if(m[k].mime_type)rows.push({k:'formato',v:m[k].mime_type});}});\n if(m.sender)rows.push({k:'enviado por',v:m.sender==='HUMAN'?'Usuario':m.sender});\n if(m.agent_name)rows.push({k:'agente',v:m.agent_name});\n if(m.index!=null&&m.index!=='')rows.push({k:'n.º en el chat',v:m.index});\n rows.push({k:'país',v:(g.country||'')+(g.env?' · '+g.env:'')});\n if(m._id)rows.push({k:'id mensaje',v:m._id,id:1});\n if(g.chat)rows.push({k:'chat',v:g.chat,id:1});\n if(g.session)rows.push({k:'sesión',v:g.session,id:1});\n return rows.filter(r=>r.v!==''&&r.v!=null);\n}\nfunction evHTML(g,i){\n const mt=g.mt;let said;\n if(mt&&mt.text!=='')said='“'+esc(mt.text)+'”';\n else if(g.msg&&g.msg._soloId)said='Solo llegó el ID del mensaje';\n else if(g.msg)said='Mensaje sin texto ('+esc(g.msg.type||'tipo desconocido')+')';\n else said='El registro no trae el mensaje que lo disparó';\n const who=g.msg?((g.msg.sender==='HUMAN'||!g.msg.sender?'El usuario':esc(g.msg.sender))+(mt&&mt.kind==='texto'?' escribió':(mt?' eligió':' envió'))):'Mensaje que lo disparó';\n const rows=g.msg?msgRows(g):[{k:'país',v:(g.country||'')+(g.env?' · '+g.env:'')},{k:'chat',v:g.chat,id:1},{k:'sesión',v:g.session,id:1}].filter(r=>r.v);\n let raw='';\n if(g.msg&&!g.msg._soloId){const m=Object.assign({},g.msg);['createdAt','updatedAt','__v','_soloId'].forEach(k=>delete m[k]);raw='Ver mensaje completo
';prevDay=dk;}h+=evHTML(g,i);});\n list.insertAdjacentHTML('beforeend',h);\n shown+=next.length;\n const rest=arr.length-shown;\n if(rest>0)list.insertAdjacentHTML('beforeend','');\n}\nfunction summary(){\n const n=DATA.length,m=GROUPS.length;\n const ts=DATA.map(r=>Date.parse(r.time)).filter(x=>!isNaN(x));\n let rng='';\n if(ts.length){const a=new Date(Math.min(...ts)).toISOString(),b=new Date(Math.max(...ts)).toISOString();rng=dayKey(a)===dayKey(b)?', entre las '+hhmmss(a)+' y las '+hhmmss(b):', del '+fmtDate(a)+' al '+fmtDate(b);}\n $('sum').innerHTML=''+nf.format(n)+' '+(n===1?'error':'errores')+' disparados por '+nf.format(m)+' '+(m===1?'mensaje':'mensajes')+rng;\n $('order').hidden=m<2;\n $('order').textContent=ASC?'Ver más recientes primero':'Ver en orden de llegada';\n}\nfunction status(msg){$('status').textContent=msg||'';}\n\n/* ---------- eventos ---------- */\nroot.addEventListener('click',e=>{\n const t=e.target.closest('button');if(!t||!root.contains(t))return;\n const ref=t.dataset.ref;\n if(ref==='more'){more();return;}\n if(ref==='order'){ASC=!ASC;summary();render();return;}\n if(t.dataset.copy!=null){\n const g=GROUPS.find(g=>g.key===t.dataset.copy);if(!g)return;\n copyText(t.dataset.ci!=null?callText(g,g.calls[+t.dataset.ci]):groupText(g,g.calls),t);\n }\n});\n\n/* ---------- datos que entrega D2 en el StringConcat ---------- */\n(function(){\n const box=root.querySelector('#evddata');\n let arr=[];\n try{arr=parseJSONData(box?box.textContent:'');}catch(e){status(e.message);$('sum').textContent='No se pudieron leer los datos.';$('order').hidden=true;return;}\n DATA=toRecs(arr);GROUPS=groupRecs(DATA);\n summary();render();\n})();\n\n/* ---------- tamaño: ocupa el bloque que le des en D2 y hace scroll por dentro ---------- */\n(function(){\n let host=root.parentElement;\n while(host&&String(host.className||'').indexOf('data2-player-block')<0)host=host.parentElement;\n const fit=()=>{\n const w=root.clientWidth||0;\n root.setAttribute('data-w',w>=900?'l':(w>=560?'m':'s'));\n if(host){\n const off=root.getBoundingClientRect().top-host.getBoundingClientRect().top;\n const h=Math.floor(host.clientHeight-Math.max(0,off));\n if(h>=220){root.classList.add('sq-fixed');root.style.height=h+'px';}\n else{root.classList.remove('sq-fixed');root.style.height='';}\n }\n };\n fit();[200,800].forEach(ms=>setTimeout(fit,ms));\n if(typeof ResizeObserver==='function'){const ro=new ResizeObserver(()=>fit());ro.observe(root);if(host)ro.observe(host);}\n else window.addEventListener('resize',fit);\n})();\n\n})();\n //EVD_SRC>>\n}\n\nfunction evdDrain(offs) { offs.splice(0).forEach(function (f) { try { f() } catch (e) { } }) }\nfunction evdKit(offs) {\n const T = new Set(), I = new Set()\n offs.push(function () { T.forEach(function (id) { clearTimeout(id) }); I.forEach(function (id) { clearInterval(id) }); T.clear(); I.clear() })\n function st(fn, ms) { const a = [].slice.call(arguments, 2); const id = setTimeout(function () { T.delete(id); fn.apply(null, a) }, ms); T.add(id); return id }\n function si(fn, ms) { const a = [].slice.call(arguments, 2); const id = setInterval(function () { fn.apply(null, a) }, ms); I.add(id); return id }\n const RO0 = typeof ResizeObserver === 'function' ? ResizeObserver : null\n const RO = RO0 ? class extends RO0 { constructor(cb) { super(cb); const me = this; offs.push(function () { try { me.disconnect() } catch (e) { } }) } } : undefined\n return { setTimeout: st, setInterval: si, ResizeObserver: RO }\n}\nfunction evdText(v) {\n if (v == null) return ''\n if (typeof v === 'string') return v\n try { return JSON.stringify(v) } catch (e) { }\n try { const stack = []; return JSON.stringify(v, function (k, x) { if (x && typeof x === 'object') { while (stack.length && stack[stack.length - 1] !== this) stack.pop(); if (stack.indexOf(x) >= 0) return undefined; stack.push(x) } return x }) } catch (e) { return '' }\n}\nfunction evdInput(d2) { return d2.param('exemplo') === true ? EVD_EXEMPLO : d2.param('datos') }\nfunction evdSig(s) { let h = 5381; for (let i = 0; i < s.length; i++) h = ((h << 5) + h + s.charCodeAt(i)) | 0; return s.length + '-' + (h >>> 0).toString(36) }\nfunction evdBoot(d2) {\n const host = d2.$('.evd-host'); if (!host) return\n const txt = evdText(evdInput(d2)), sig = evdSig(txt)\n let st = EVD_INST.get(d2)\n if (st && st.sig === sig && st.host === host && host.firstChild) return\n if (!st) { st = { offs: [] }; EVD_INST.set(d2, st); d2.onUnmount(function () { evdDrain(st.offs); EVD_INST.delete(d2) }) }\n evdDrain(st.offs)\n st.sig = sig; st.host = host\n host.innerHTML = EVD_MARKUP\n const box = host.querySelector('#evddata'); if (box) box.textContent = txt\n const k = evdKit(st.offs)\n evdRun({ root: host.querySelector('#evdroot'), host: host }, k.setTimeout, k.setInterval, k.ResizeObserver)\n}\n\nexport default {\n css: `.evd-wrap{display:block;width:100%;height:100%;box-sizing:border-box}\n.evd-host{display:block;width:100%;height:100%;overflow:auto;box-sizing:border-box}`,\n render(d2) {\n const sig = evdSig(evdText(evdInput(d2)))\n return `
`\n },\n mounted(d2) { evdBoot(d2) },\n updated(d2) { evdBoot(d2) }\n}\n"}},"datos":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"datos"}}}},"exemplo":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"exemplo"}}}}}}}}}},{"_id":"6ad42e9f8e848bb6ddf7ef8a","component":"data2-core-types@Component","system":"645b823726c1280637133f0e","params":{"extends":"data2-core-primitives@Block","component":"RS_DocumentationFormer_replica_R6","package":"natura","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"// R6DocumentationFormer — réplica (code component) del Html 6aa1e9b95126077c0cd22b91 \"Document automitazion\"\n// (artboard \"DocuFormer\" XZLNUHVJRUeiwpLbphHV8, ruta AiPortal /autodocument). Generado por script desde el dump.\n// NO editar a mano el cuerpo de dfRun: es el